BridalLive - Work from Home Flexible

Description

This position is responsible for providing software customers with dedicated account management services via phone, email, and screen share to promote user-adoption and increase utilization of system. This position will also work in partnership with software development to analyze system techniques and procedures, provide feedback to developers, including consulting with end users to determine hardware, software, or system function needs.

A fast-paced role which requires a motivated person who enjoys helping others, teaching people new skills, and is patient during challenging situations.

Work from home flexible. Some office visits will be required. Office is located in Atlanta, Georgia.

Requirements

Account Manager Primary Responsibilities:

• Provide dedicated account management for software subscribers to best learn the functionality and have an easy time using the system to its full benefits
• Respond with cohesive information via email using our support ticketing system
• Answer inbound calls from dedicated accounts to assist with questions on using the software
• Schedule and complete onboarding calls and tasks to help new customers transition to using the software proficiently
• Attend weekly team meetings and provide updates on accounts and any ongoing projects
• Provide adequate updates to CRM to give insight to all team members on progress
• Help with installing and troubleshooting hardware devices: label printers, credit card terminals, etc.
• Help with troubleshooting any 3rd party integrated software and hardware
• Consult with users to determine hardware and software needs and specifications.
• Collaborate with Software Development team to design, create, and test software and specifications.
• QA Testing

Account Manager Primary Qualifications:

• Must be willing to work hard, stay motivated, and have a fantastic attitude
• Customer first mentality, do the right thing, get better every day
• Proficiency with computers, MS Office (Excel, etc.)
• 2 years of account management experience, by phone and email (or relevant experience)
• Ability to work 8am-5pm EST, Monday-Friday
• Must have a private, dedicated at-home work environment clear of all distractions
• 1-2 professional references requested

Account Manager Success factors/job competencies:

• Action Oriented – Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
• Deals with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.
• Collaboration - Actively and consistency seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Service a collaboration catalyst that motivates others to want to collaborate as well.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Emotional Intelligence - Has the ability to perceive emotions of non-verbal signals of others, reason with emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of others emotions and what it may mean, and manage emotions by having the ability to regulate emotions of self and react and respond appropriately to the emotions of others.
• Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp; capable, and agile.
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and other for results.

Physical demands and work environment:

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final candidate must be able to pass a background check.

Fullsteam and its Family of Companies offers a competitive wage as well as major medical, dental, vision, 401k with match, paid holidays and personal time off, employer paid short term disability and a life/accidental death and dismemberment policy. Other employee paid supplemental insurances offered.