What are the responsibilities and job description for the Customer Support Representative position at Brickhill Management Inc?
Our company is currently seeking a forward-thinking, customer service & outreach-oriented individual to join our team as a Customer Support Representative. Brickhill Management is located in the heart of Hollywood and we are a fast-growing marketing & business consulting organization working with some of the nation’s largest government-funded and telecommunication firms. Our job is to close the gap between our clients and their consumers by providing customer support and community outreach to designated markets. The main objectives of the position are to educate prospective consumers about specific telecommunication offerings, answer product and service questions, provide targeted customer support, and increase the market share in any given territory. Brickhill Management has immense goals set for this year as we are looking to break into untapped markets, so we need a dynamic, future-focused Customer Support Representative to be able to take on a larger leadership role with our client and organization.
Customer Support Representative Responsibilities:
- Work directly with experienced Customer & Community Outreach Consultants to gain a comprehensive understanding of our marketing and promotional tactics
- Attend daily meetings that comprise of product knowledge training, account status updates, brainstorming sessions to utilize in daily interactions with consumers to improve conversion rates and reduce customer churn
- Communicate directly in person with select accounts and demonstrate the utmost professionalism while following both CDC and client compliance guidelines
- Use our current POS system to complete sales for consumers
- Ensure accounts are fully educated on all products and services offered and all questions or concerns have been satisfied
- Adhere to our company policies and demonstrate an understanding of our core leadership values
Customer Support Representative Requirements
- Must have a Bachelor’s degree in Business Administration, Communications, Marketing, or other related fields of study
- Minimum of 3 years of experience working in customer service, sales, marketing, or other consumer-involved industries
- Desire for growth and advancement within an organization
- Must possess a student mentality, able to take constructive feedback, and implement quickly and effectively
- Must be proficient in communicating externally and internally
- Team-oriented, driven, and have a competitive spirit
Perks of a Customer Support Representative:
- Holidays off
- Team-bonding dinners and activities
- Virtual networking opportunities
- Unlimited access to training and mentorship
- Career growth opportunities
Job Type: Full-time
Pay: $38,000.00 - $43,000.00 per year
Benefits:
- Paid training
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Multiple Locations