What are the responsibilities and job description for the Brickell Arch Hotel The Luxury - Guest Services position at Brickell Arch Hotel Luxury by Marriott?
Job Summary
Join our dynamic team as a Guest Services Associate at a luxurious hotel renowned for its exceptional hospitality and guest-centered approach. In this energetic role, you will be the welcoming face of the property, ensuring every guest receives personalized, attentive service from check-in to check-out. Your multilingual skills and hotel management expertise will help create memorable experiences, foster guest loyalty, and uphold our reputation for excellence. This paid position offers an exciting opportunity to develop your hospitality career in a vibrant, fast-paced environment where your enthusiasm and professionalism make all the difference.
Duties
- Greet guests warmly upon arrival, providing a seamless check-in experience using property management systems (PMS) such as OPERA or similar platforms
- Handle guest inquiries and requests efficiently via phone, email, or in person, demonstrating excellent phone etiquette and customer service problem-solving skills
- Manage reservations and room assignments through hospitality reservation systems, ensuring accuracy and guest satisfaction
- Assist guests with concierge services, including local recommendations, transportation arrangements, and special requests to enhance their stay
- Maintain detailed records of guest interactions, night audit procedures, and emergency protocols to ensure smooth operations and compliance with hotel policies
- Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly and uphold high standards of guest relations
- Support emergency procedures by following hotel protocols during incidents or safety concerns to ensure guest safety at all times
Skills
- Proven experience in hospitality management or front desk operations within a hotel or resort setting
- Multilingual proficiency; bilingual abilities are highly desirable to serve diverse guests effectively
- Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms
- Exceptional customer service skills with a focus on guest relations and problem resolution
- Familiarity with hotel emergency procedures and night audit responsibilities
- Excellent communication skills via phone and in person; ability to handle multiple tasks efficiently in a fast-paced environment
- Previous experience in resort environments or luxury hotels is preferred to deliver top-tier service consistently
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $17 - $18