What are the responsibilities and job description for the Front Desk Agent position at Brick Hospitality, Inc.?
As a Front Desk Agent at Ramada Suites San Diego, you will be the first point of contact for guests, providing them with a warm welcome, efficient check-in/check-out services, and assisting them throughout their stay. Your role is vital in ensuring an excellent guest experience by delivering high-quality customer service and maintaining a positive, friendly attitude at all times.
Key Responsibilities:
- Guest Services:
- Greet and welcome guests upon arrival.
- Handle check-in and check-out processes efficiently and professionally.
- Respond to guest inquiries, concerns, and requests in a timely and courteous manner.
- Provide guests with information about hotel services, local attractions, and dining options.
- Manage guest reservations, ensuring accurate information and availability.
- Administrative Duties:
- Process payments and maintain accurate records using the hotel’s property management system.
- Answer phone calls, direct them as needed, and handle reservation inquiries.
- Maintain an organized and clean front desk area.
- Coordinate with housekeeping and maintenance staff to meet guest requests.
- Problem-Solving:
- Address and resolve guest complaints or issues, escalating to management when necessary.
- Act as a liaison between guests and hotel staff to ensure smooth communication and problem resolution.
- Security and Safety:
- Monitor security and report any suspicious activity or safety concerns.
- Ensure compliance with hotel policies, procedures, and brand standards.
Requirements:
- High school diploma or equivalent.
- Previous hotel front desk or customer service experience is preferred but not required.
- Strong communication and interpersonal skills.
- Proficiency with computers and hotel property management systems (experience with Hilton’s PEP system is a plus).
- Ability to multitask, stay organized, and handle stressful situations calmly.
- A friendly and positive demeanor, with a commitment to excellent guest service.
- Flexibility to work various shifts, including weekends, holidays, and nights.
Benefits:
- Health, dental, and vision insurance (full-time employees).
- Paid time off and holiday pay.
- Employee discounts on hotel stays at Hilton-branded properties.
- Opportunities for professional development and career advancement within the company.
Salary : $17 - $19