What are the responsibilities and job description for the Ops Manager position at Brick & Bourbon Maple Grove?
As an Ops Manager it is imperative to be on the floor and proactive at all times. Having a presence vs being present is the most important element for successful shifts. Communication and coaching need to be done in real time and the Ops Manager plays and instrumental role in development of staff, execution of food and drink, as well as making sure the guest's needs and wants are surpassed. Similar role to that of an CSM, but had more responsibility and more ability to move up.