What are the responsibilities and job description for the Customer Service Representative position at Brian Wear Plumbing?
Customer Service Representative / Accounting Assistant
Brian Wear Plumbing & Restoration | Columbia, MO
Brian Wear Plumbing & Restoration is looking for a friendly, organized, and detail-oriented person to join our office team. This position combines customer service with day-to-day accounting support, helping us take care of our customers and keep office operations running smoothly.
If you enjoy helping people, staying organized, and working with numbers, we’d love to hear from you!
What You’ll Do
Customer Service & Office Support
- Answer incoming calls with a friendly, professional attitude.
- Schedule service appointments and accurately enter customer information.
- Communicate with customers about appointments, scheduling updates, and service questions.
- Coordinate with our plumbers and office team throughout the day.
- Follow up with customers regarding estimates and outstanding requests.
- Maintain accurate customer records in ServiceTitan.
- Assist with other administrative tasks as needed.
Accounting Support
- Assist with entering and organizing invoices, receipts, and payments.
- Help maintain accurate accounts payable and accounts receivable records.
- Process customer payments and assist with outstanding balance follow-ups.
- Review information for accuracy and help identify discrepancies.
- Organize financial documents and support our accounting team with routine tasks.
- Handle customer and company financial information confidentially.
What We’re Looking For
- Strong communication skills and a helpful, professional approach.
- Excellent attention to detail, especially when entering information and working with numbers.
- Ability to manage multiple tasks and adjust priorities throughout the day.
- Comfort using computers, email, and learning new software.
- Dependability, teamwork, and a willingness to ask questions and learn.
- Previous customer service or office experience preferred.
- Accounting, bookkeeping, or accounts payable/receivable experience is a plus.
- Experience with ServiceTitan or accounting software is helpful but not required.
About Our Team
At Brian Wear Plumbing & Restoration, we value honesty, communication, quality work, and taking care of people. Our office team plays an important role in making sure customers feel informed and supported from their first call through the completion of their project.
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $20 - $24