Dining Supervisor- Evergreen

Position Purpose

The Dining Supervisor (Evergreens) is responsible for leading, coaching and managing all the dining staff of the Brewster Dining program at Evergreens, including the Evergreens Grill and the Bean. The Dining Supervisor reports to the Director of Dining Services and works closely with members of the dining leadership team to ensure all residents and guests have opportunities for a quality meal each and every meal.

Key Responsibilities/Duties

Operations Management

• Oversee daily dining operations to ensure quality, efficiency and profitability
  • Be present in dining room/kitchen for lunch and dinner meals Monday through Friday
  • Typical work schedule is Monday through Friday, 10:00AM to 6:30PM
• Ensure all food and beverage items are prepared and served according to Brewster Place standards
• Monitor inventory levels and order supplies to meet demands while minimizing waste
• Control quality of food; prepare nutritious, appetizing, and attractive meals, use leftovers in a time-safe and creative manner.

Staff Leadership and Development

• Recruit, train, schedule and supervise front and back-of-house staff
• Conduct performance reviews and coaching sessions with staff as needed
• Promote a positive workplace culture that supports teamwork and excellent customer service

Customer Service and Resident Relations

• Maintain high standards of resident/guest satisfaction through attentive service and problem resolution
• Handle resident/guest inquiries, complaints and feedback professionally and promptly
• Monitor dining room to ensure residents/guests have a positive experience

Menu Development

• Exercise judgment in monitoring menus in the Bean
• Plan all food preparation following holiday guidelines as detailed in the menus and recipes

Dining Management Teamwork

• Cover any open shifts due to unexpected employee absences or scheduled PTO for the Evergreens Grill or the Bean. Serve as backup to any open positions as a working manager.
• Participate in the weekly dining leadership team meetings and other Brewster Place leadership meetings as required.
• Provide support to other dining management staff as needed.

Catering

• Will be responsible for preparation of food catering orders.
• Will work with Dining Supervisor (Redwood) who will be responsible for receiving catering orders and catering invoicing. 

The most significant duties have been included in this description.  This does not preclude the assignment of occasional additional or developmental duties.  The organization reserves the right to modify this job description as needed to accurately reflect duties assigned.

Education:

High School plus Specialized Training

Experience:

1-3 years

Certification:

N/A

Any preferred education/skills/certifications:

Chef Certification, ServSafe certified, Supervising Staff, Time Management, Organizational Skills, Communication Skills, Problem Solving