What are the responsibilities and job description for the Customer Success Manager position at Brevo?
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75 integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
We're looking for a Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you.
Location: Austin, TX (Hybrid)
This role is based in our Austin office and requires employees to work onsite a minimum of three (3) days per week. The remaining workdays may be performed remotely, subject to business needs.
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Manage a strategic portfolio of new and existing customers, leading the customer lifecycle from onboarding through renewal and expansion.
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Own customer outcomes by driving adoption, value realization, retention, and long-term growth across your portfolio.
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Build trusted relationships with executive stakeholders delivering demos and training on Brevo's product.
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Be a reliable advisor to your clients and help them reach their objectives.
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Identify and execute expansion opportunities in partnership with Sales to maximize customer lifetime value.
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Partner cross-functionally with Product, Marketing, Support, and Sales to advocate for customer needs and influence product roadmap and go-to-market initiatives.
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Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis.
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Analyze portfolio performance and leverage Salesforce and customer health metrics to drive data-informed decisions.
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Adopt a data-driven approach in the management of your portfolio.
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Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
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Excellent written, verbal, and presentation skills in English; proficiency in Spanish or Portuguese is a plus
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Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
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Experience managing complex accounts (high MRR, multiple stakeholders)
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A genuine Trusted Advisor : you shape customers' marketing strategy before they ask
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Data-driven, high ownership and able to navigate ambiguous situations with confidence
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Mindset: Proactive, autonomous, coaching-minded, growth-oriented.
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Self-starter who thrives in a fast-paced environment, demonstrates sound judgment, and takes ownership of outcomes.
- Grow your career in a fast-growing global company with opportunities to learn, develop, and make an impact.
- Hybrid work environment with 3 days per week in our Austin office alongside a collaborative, international team.
- Competitive benefits, including 100% employer-paid employee medical premiums, dental and vision coverage, WellHub membership, and paid parental leave.
- Work-life balance with 20 days of paid vacation and 12 holidays, a monthly lunch stipend, and regular team events.
- Plan for your future with a 401(k) employer match.
- Build global connections through collaboration and international team gatherings.