PRODUCTION: House Manager

Reports To:  Director of Production, Assistant Production Managers, Company Manager 

Supports: Performances, Patrons

Summary

The House Manager facilitates a positive and enjoyable performance environment for our Brevard Music Center patrons.  They manage the house for 6 performance venues and 100 performances. They coordinate efforts with our Brevard Music Center Association Adult Volunteers to ensure the proper number of ushers per performance.  They train and orient these ushers, and continue emergency management guideline review throughout the season.  They also schedule and manage 100 student work study ushers throughout the season.  The House Manager also resolves patron concerns during performances.  Holistic effective communication and dissemination of information is essential to the successful execution of this position.

Duties and Responsibilities

• Facilitate a positive and enjoyable performance environment for patrons.
• Resolve patron concerns during performances.
• Manage the house for 6 performance venues and 80 performances.
• Create weekly schedules for 100 student ushers.
• Orient and supervise 100 adult volunteer ushers before, during, and after performances.
• Write performance reports after each performance to ensure company wide communication.
• Supervise the Assistant House Managers in an educational and instructive manner.
• Communicate with Box Office to get pre-show and post-show numbers – communicate to Production Management as necessary.
• Observe the audience from both sides during the entire performance to identify a patron having a health issue and/or a patron causing disruptions.  Deal with these situations as appropriate.
• Assign duties to the Assistant House Managers, ushers, and adult volunteers before, during, and after performances.
• Maintain a spreadsheet of the Overture total numbers and locations to ensure that there will be enough overtures for the entire season.  Communicate these numbers throughout the season with the Director of Production.
• Work with Production Management to produce all signage needed for designated BMC performance venues, rehearsal spaces and all facilities signs. This does not include parking signs for the Whittington-Pfohl Auditorium.
• Coordinate communication with parking staff, stage management, and box office for opening of house and intermission length via walkie-talkie.
• Assist Production Management in the acquiring of emergency services for every performance.
• Ensure that Emergency Services arrive on time to all performance events and make sure they get an assigned radio.
• If necessary, assist production management in the organization of our parking team for the Whittington-Pfohl Auditorium.
• Organize program distribution and recycling for all performances.
• Organize, lead, and participate in the cleanup of venues before and after performances.
• Organize and creatively problem solve patron traffic flow around marketing materials, concessions, and development stations.
• Anticipate potential patron safety hazards, possible concerns, or patron questions, and solve them before the performance.
• Organize and arrange venues in a visually pleasing manner.
• Update House Management inventory.
• Attend load- ins and outs as required.
• Other duties as assigned by the Director of Production.
• Supervised by Company Manager, Assistant Production Managers, and Director of Production.

Qualifications

• Most of the information technology qualifications will be taught upon arrival, but knowledge of both Windows and Mac computer environments is preferred.
• Understanding of channels of communication and the importance of clear and open communication at all times.
• Highly motivated to do your best work at all times.
• Good attitude and work ethic.
• Willingness to take ownership of your position and not blame other staff members or outside circumstances for your degree of success on individual tasks and on your position as a whole.
• Able to take instruction and feedback from supervisors and use it to improve your job performance.
• Maintain calm under pressure and receive/ intake information from multiple sources that you quickly prioritize and relay to Production Management/ act upon if deemed appropriate.
• Above all, must possess a positive attitude, a sense of humor, and ability to work well in a team dynamic.

Requirements

• Complete satisfactory background check
• Must have valid state driver's license and possess a clean driving record

Compensation

• Includes a season stipend paid bi-weekly, full board, and on-campus housing