Front Desk Receptionist

About BCSG

At Brevard Cosmetic Surgery Group, we believe the patient experience begins long before treatment—and continues long after. Our practice is built on creating a refined, welcoming, and personalized environment where patients feel genuinely cared for.

Equally important is the experience of our team. We are proud to offer a culture centered around lifestyle, family, and mutual respect—resulting in a workplace with exceptionally low turnover and a team that truly enjoys working together.

The Opportunity

We are seeking a Front Desk Patient Relations Specialist who embodies warmth, professionalism, and elevated service. This individual will serve as the first and last impression of our practice—setting the tone for every patient interaction.

This is not a typical front desk role. It is a concierge-level position for someone who takes pride in creating meaningful, professional, and memorable experiences.

Key Responsibilities

• Welcome each patient with a warm, poised, and attentive presence
• Create a seamless, high-touch check-in and check-out experience
• Manage scheduling, phones, and patient flow with efficiency and grace
• Coordinate patient departures, including reviewing services and processing payments with clarity and professionalism
• Handle financial transactions accurately, including balances and product purchases
• Anticipate patient needs and proactively enhance their experience
• Navigate sensitive or challenging situations with empathy, discretion, and composure
• Maintain a calm, organized presence in a fast-paced environment
• Collaborate with a team of providers and staff to ensure an exceptional patient journey

Who You Are

• Naturally warm, engaging, and polished in your communication
• Passionate about customer service and hospitality-level experiences
• Able to remain calm, solution-oriented, and gracious under pressure
• Skilled at multitasking without sacrificing attention to detail
• Emotionally intelligent, with the ability to handle a variety of personalities and situations
• A team player who values a positive, family-oriented culture
• Eager to learn, grow, and contribute to a high-performing team
• Someone who takes pride in being the reason a patient says, “That was an amazing experience.”

What Makes This Role Special

• A supportive, team-focused environment where people genuinely enjoy working together
• A practice culture that prioritizes lifestyle, balance, and family
• The opportunity to be part of a high-end, patient-centered experience
• A rare opportunity to join a team with very low turnover

Ideal Background

• Experience in hospitality, luxury service, medical aesthetics, or high-end customer service environments preferred but not required for the right candidate
• Prior front desk or patient coordination experience is a plus, but not required for the right personality

If you are someone who thrives on creating exceptional experiences and wants to be part of a team that values both excellence and connection, we would love to meet you.

Pay: $17.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off
• Work Location: In person