What are the responsibilities and job description for the Customer Service Associate - Rental Agent position at Brevard Capital Group Inc?
Company Overview
Brevard Capital Group Inc operates Hertz Dollar Thrifty Car Rental, providing exceptional car rental services in Melbourne FL. Our mission is to deliver affordable and reliable transportation solutions while ensuring outstanding customer service.
Summary
As a Rental Agent, you will be the face of our car rental service in Melbourne, FL. This role is vital in facilitating customer rentals and ensuring a seamless experience that aligns with our commitment to quality service.
Responsibilities
- Qualifying and processing customer rentals with accuracy and detail.
- Persuasively selling optional services.
- Processing customer rental returns.
- Handle phone inquiries with professional phone etiquette, providing clear and helpful responses
Qualifications
- Ability to work in a fast-paced environment with a variety of tasks.
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Detail oriented.
- Computer literate.
- Proficiency in English.
- Must have a valid driver's license, with an acceptable driving record
- Must have the ability to work flexible schedules, including holidays, weekends, and overtime as required
- Strong communication skills to effectively interact with customers and team members.
- Bilingual candidates are encouraged to apply for enhanced customer service capabilities.
- Manage rental transactions efficiently using Microsoft Word and Excel for documentation and inventory control.
Compensation
- $16.00 per hour
- Plus Commission on Extra Sales
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Opportunities for advancement
- Paid time off
Work Location: In person
Salary : $15 - $17