What are the responsibilities and job description for the Service Advisor position at Bretz RV & Marine?
Are you passionate about the outdoors?
We need an outstanding communicator with a strong work ethic—someone who is just as comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians.
Successful candidates will have excellent follow-through skills and a sharp eye for detail.
Job Responsibilities
At Bretz RV & Marine, we take hiring seriously to ensure the best fit for our team. Our process includes an initial assessment, followed by a Google Meet interview. From there, qualified candidates will be invited for an in-person interview, with the possibility of a second in-person interview depending on the position. We move quickly, so keep an eye on your email and phone for updates!
About Our Dealership
Bretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.
Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.
Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.
From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys.
Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like-minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.
Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.
EEOC Statement
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.
Products and Brands
RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.
Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.
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We need an outstanding communicator with a strong work ethic—someone who is just as comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians.
Successful candidates will have excellent follow-through skills and a sharp eye for detail.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and articulate repair needs to technicians
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair and maintenance costs
- Follow dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is completed
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and costs with customers
- Handle customer concerns and complaints
- Keep the Service Manager informed of all issues or potential problems
- Maintain Customer Satisfaction Index (CSI) scores per dealership standards
- Ability to stand and walk for extended periods
- Frequent bending, kneeling, and reaching to inspect RV units
- Occasional lifting and carrying up to 25 lbs
- Comfortable working in an outdoor environment when needed
- Ability to climb stairs or ladders to access RV rooftops
- Clear and effective verbal communication with customers and technicians
- A high school diploma or equivalent is required
- Previous Service Advisor experience preferred but not required
- Salary Commission
- Our best earn over $100,000 annually
- Monday - Friday | 8:00 AM - 5:00 PM
- Rotating Saturdays
- Excellent earning potential and advancement opportunities
- Medical benefits package with multiple plan options to choose from including vision and dental
- 401(k) retirement plan with employer match
- On-site employee daycare
- Holiday pay and vacation time
- Employee discounts
- Employee borrow program (take a camper and GO CAMPING)
- Profit sharing
- Opportunity to work in a family-oriented environment where work-life balance matters
- Growth and advancement opportunities
- Team building activities and events throughout the year
- The opportunity to be a part of a team in a booming industry that works together to provide every customer with the best experience possible
At Bretz RV & Marine, we take hiring seriously to ensure the best fit for our team. Our process includes an initial assessment, followed by a Google Meet interview. From there, qualified candidates will be invited for an in-person interview, with the possibility of a second in-person interview depending on the position. We move quickly, so keep an eye on your email and phone for updates!
About Our Dealership
Bretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into the world of outdoor adventures with their foray into selling and renting travel trailers. This marked the beginning of a legacy centered around the great outdoors.
Today, Bretz RV & Marine is delighted to bring this spirit to Washington's Spokane and Liberty Lake areas. Here, amidst the region's natural splendor and vibrant community spirit, we align perfectly with our exploration and family adventure ethos.
Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Spokane, the cultural hub nearby, complements this with its rich history, bustling arts scene, and the famed Spokane River running through the city. These locales resonate with the very essence of Bretz RV & Marine - a call to explore, enjoy, and cherish the great outdoors.
From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly. Our team embodies our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys.
Our expansion into the Spokane and Liberty Lake areas is more than just business growth; it continues the Bretz family story. It's about connecting with like-minded individuals who share our love for nature, adventure, and quality family time. We're here to help you make the most of the beautiful surroundings, whether it's a weekend getaway to Coeur d'Alene, a family camping trip in the Selkirk Mountains, or exploring the numerous trails and lakes this region is famed for.
Join us at Bretz RV & Marine in Liberty Lake, where your adventure begins, and the memories last a lifetime.
EEOC Statement
Bretz RV & Marine is committed to a policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws. This commitment extends to all aspects of our employment practices in compliance with Washington State's non-discrimination policies.
Products and Brands
RV Manufacturers: Airstream, Coachmen, Dutchmen, Entegra Coach, Forest River, Grand Design, Heartland, Keystone RV, KZ RV, NuCamp, Thor, Tiffin, Ember RV, Brinkley RV, Oliver Trailers.
Boat Manufacturers: Barletta, Sea-Doo, Bayliner, Chaparral, Crownline, Smokercraft, Lowe, Starcraft, MB Sport, Sun Chaser, Yamaha Outboards, Honda Outboards, Mercury/Mercruiser, Volvo Marine, Thunderjet, Sylvan Boats.
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Salary : $100,000