What are the responsibilities and job description for the Reservationist position at Brett/Robinson Openings?
- Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
- Provides customer care to others
- Receives contact from customers by telephone and offers them guest accommodations
- Explains pricing and Brett/Robinson policies
- Provides information to owners and guests regarding area points of interest and guest services via the telephone
- Enters reservations for guests into First Resort computer program
- Takes payment of deposit by credit card
- Cancels reservations and refunds deposits
- Performs daily audits of work
- Observes and evaluates the outcomes of a problem situation to identify lessons learned
- Attends departmental meetings
- Performs other duties as assigned