HSKP MANAGER

Position: Housekeeping Manager (HKM)
Department: Property Care
Reports To: Operations Manager or Property Manager

Summary of Role

The Housekeeping Manager is responsible for leading and coordinating daily housekeeping operations within assigned complexes during peak business periods. This role ensures that all units meet Brett/Robinson’s standards for quality, cleanliness, and presentation, while maintaining efficient workflows, appropriate staffing levels, and accurate reporting.

Key Responsibilities

Daily Operations:

Attend morning building meetings for room operations and maintain communication with other departments.

Assign daily duties to housekeeping staff based on arrivals, departures, and workload.

Ensure all assigned work is completed according to cleanliness and presentation standards by check-in time.

Conduct -unit inspections daily to confirm quality and consistency.

Walk all assigned floors at the end of the day to ensure no linen bags, trash, or supplies remain in hallways or common areas.

Roll only one day at a time, any unassigned or incomplete units daily to maintain accurate tracking.

Document all owner communications and follow-up actions for accountability.

Reporting & Accountability:

Report staff absences and verify proper clock-in/clock-out, including lunch breaks.

Ensure accurate payroll processing, verifying hours worked, breaks, and preventing unauthorized overtime.

Approve completed cleaning tasks and verifying rates and payment types.

Reconcile payroll between platform systems.

Run the Building Forecast Report daily/weekly (or as needed) to prioritize staff assignments.

Quality & Standards:

Inspect units to ensure they meet Brett/Robinson’s quality, cleanliness, and presentation standards.

Ensure units prepared for photography meet company photo standards.

Ensure units are set up according to reference photos in the software.

Investigate housekeeping service or equipment complaints, take corrective action, and document resolutions.

Staffing & Training:

Ensure adequate staffing of housekeeping operations each day.

Recommend promotions, transfers, or disciplinary actions as needed.

Conduct ongoing training on cleaning procedures, company policies, and proper equipment use.

Lead weekly briefs and debriefs to review operational successes, challenges, and updates.

Inventory & Equipment:

Maintain inventory of cleaning supplies, linens, and equipment.

Submit supply/inventory and linen add-on.

Oversee the care and maintenance of housekeeping equipment.

Assist with pushing and unloading laundry and linen carts as needed.

Continuous Improvement & Communication:

Communicate sensitive or escalated issues to the PM immediately.

Recommend process improvements to enhance service quality and productivity.

Support implementation of new procedures or technology as directed by management.

Other Duties:

Perform additional duties as assigned by management.

Deliverables & Expectations

Physical Requirements:

Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling.  Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling.  Ability to lift, carry, or move up to 40 pounds on a regular basis.

Ability to use janitorial and office supplies/products on a regular basis.

Ability to operate standard office equipment, including computers, phones, and other necessary devices.

Ability to work in a client-facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

Minimum Requirements:

High School Diploma or GED required; prior experience in housekeeping, hospitality, property operations, or customer service preferred.

Ability to communicate professionally with clients, owners, guests, and team members.

Ability to manage escalated client concerns and support operational problem-solving.

Basic math and cash-handling skills, including audits and payment processing (as applicable).

Highly detail-oriented with strong organizational skills, and ability to multitask in a fast-paced, client-facing environment.

Reliable transportation with ability to use personal vehicle for company related tasks when necessary.

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.

This position includes a salary increase effective February 10. As a result of this adjustment, the role is not eligible for a merit-based or cost-of-living salary increase during the 2026 calendar year.

Acknowledgment:

I affirm that I meet the minimum requirements for this position and can perform the essential functions. I accept this role with Brett/Robinson Gulf Corporation.

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