E-Billing & Collections Specialist

The E-Billing/Collections Specialist is responsible for managing electronic billing processes, ensuring accurate and timely invoice submission, monitoring outstanding balances, and proactively following up on past-due accounts. This role requires strong attention to detail, excellent communication skills, and the ability to work with clients, internal teams, and third-party billing platforms to resolve billing issues efficiently.

Key Responsibilities

E-Billing & Invoice Management

• Prepare, review, and submit electronic invoices through various e-billing platforms (e.g., Passport, Legal X, Legal Tracker, etc.).
• Ensure invoices meet client-specific formatting, coding, and documentation requirements.
• Add and update client rates, pricing schedules, or fee arrangements within billing systems or company platforms to ensure accurate billing.
• Research and resolve rejected, disputed, or returned invoices promptly.
• Maintain accurate client billing profiles and ensure compliance with billing guidelines.
• Reconcile billing reports, payment records, and financial data.

Collections & Accounts Receivable

• Monitor aging reports and follow up on outstanding invoices.
• Identify overdue accounts and contact clients via phone, email, or portals to secure payment.
• Document all collection activities and maintain organized records.
• Investigate short-pays, chargebacks, and discrepancies.
• Escalate high-risk accounts to management as needed.

Customer Service & Communication

• Serve as the primary point of contact for billing inquiries from clients and internal teams.
• Collaborate with sales, finance, and operations to resolve billing issues.
• Provide status updates on invoice submissions and payment timelines.
• Deliver exceptional customer service and maintain positive client relationships.

Knowledge, Skills, Abilities, and Education

• High school diploma required, associate or bachelor’s degree in business, Accounting, or related field preferred.
• 1–3 years of experience in e-billing, accounts receivable, or collections (industry-specific experience a plus).
• Proficiency with billing systems, 3E Elite, and Microsoft Excel.
• Strong analytical and problem-solving skills.
• Excellent communication, organization, and time-management abilities.
• Ability to handle confidential information with discretion.

Salary range: $95,000 to $100,000.

The salary range does not guarantee, obligate, nor set expectations of an applicant’s salary in the event of hire. Actual compensation will depend upon a number of factors, including but not limited to, the candidate’s years of experience, qualifications and skill set.