Field Service Manager

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

Do we have your attention? Keep reading.

As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the Field Service team, while combining your technical expertise and interpersonal skills to provide our clients with best-in-class service. The position is located in our Alexandria, MN office.

Are you motivated about this work?

• Team Leadership and Supervision – Hiring, training, coaching and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies.
• Technical Leadership and Ownership – Owns all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment
• Customer Service Standards - Enhancing a world class, customer centric service culture throughout the team.
• Sales and Revenue Goals – Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
• Process Improvement – Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
• Reporting and Analytics – Monitoring key performance indicators (KPIs), analyzing customer and component trends, and creating action from that data to drive targeted growth. PDCA and problem-solving methodology is critical for success.
• Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
• Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
• Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.

If this sounds like you, we want to connect!

• Four-year degree in Sales, Engineering, or Business highly desired.
• Two years of combined experience in field service and customer service.
• Proven track record of exceeding business goals and metrics.
• Ability to professionally represent the company via physical, written, and oral communication.
• Must possess top-level business management, interpersonal and facilitation skills.
• Proficient Computer Skills; Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications.
• Experience leading a team of traveling technicians preferred
• Knowledge of industry and applications preferred
Computer literacy, esp. with MS Office

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Base Salary Range: $90,000-$130,000/year DOE

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

#BRENT

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.