What are the responsibilities and job description for the Customer Service Supervisor position at Brenntag?
Your Role Responsibilities
Job Summary:
The Customer Service Supervisor is responsible for all facets of customer service for the assigned region, ensuring customer satisfaction and efficient order processing by performing the following duties personally or through subordinate supervisors.
Job Description:
- Oversee the customer service team, the central processing of orders, and coordinate customer service efforts.
- Direct the activities of all customer service representatives for respective branches with an emphasis on growing sales and net profits while continuously improving service and safety performance to meet Brenntag Pacific’s customer needs.
- Work closely with Customer Service teams across operating companies, ensuring proper synergies, streamlining communication and processes, and focusing on programs and initiatives.
- Create and implement ideas for process improvement to increase business efficiency and productivity.
- Manage the onboarding of customers to the central ordering platform.
- Ensure optimum performance in customer satisfaction and order accuracy and efficiency.
- Act as liaison with other departments to address and resolve internal and external customer and sales issues in a timely manner.
- Develop and enhance customer relationships in order to support the development and execution of growth strategies.
- Create a positive and professional environment while building a high performing team.
- Ensure that all reporting personnel have received the training necessary to safely and successfully perform their job.
- Observe, follow and enforce all Brenntag Pacific Policies and Procedures.
- Represent Brenntag Pacific in a professional manner.
- Attend all required training when scheduled unless absent from work.
Your Profile
Education and Experience:
- Associates Degree or equivalent from two-year college or technical school, and a minimum of five years related work experience, or equivalent combination of education and experience.
- Chemical industry experience is preferred.
OUR OFFER
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
INTERESTED?
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at
accommodations@brenntag.com
(phone, tty, fax, email, etc.).
Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to
https://www.e-verify.gov/employees
or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf
Brenntag TA Team
