Order Support Manager

Company Overview:

Brenk Brothers Inc. (BBI) is a precision machine shop focusing on close tolerance (less than .0005”) work. BBI serves several industries including aerospace, defense, electronics, medical, and metrology and has local, national, and international customers. Established in July of 1989 by brothers Tom, Jeff, and Mike Brenk, BBI has experienced steady growth from its original 8,000 sq. ft. facility to the current 100,000 sq. ft. facility. BBI prides itself on part quality and workmanship by combining the latest technology with old-fashioned customer service. Brenk Brothers Inc. is an Equal Opportunity Employer. Visit www.brenkbrothers.com for more information.

Job Description:

Leads the Order Support team in processing orders and requests from Sales and other personnel. This is a hands-on leadership role that combines team supervision with direct participation in day-to-day Order Support activities.

Duties:

• Work closely with the Sales team to establish priorities and ensure customer delivery needs are communicated and supported.
• Direct daily workflow and assign orders, jobs, and other tasks to the Order Support team.
• Provide supervision, training, guidance, and support to a team of approximately three Order Support Specialists.
• Participate directly in Order Support activities and assist with workload as needed.
• Oversee order and job entry processes to promote accuracy, consistency, and timely completion.
• Coordinate job write-up dates and tasks needs based on customer and production priorities.
• Prepare prints and other documentation for Engineering and Production.
• Communicate with customers as needed regarding orders, requirements, and related questions.
• Assist with the development and improvement of sales and order support processes and systems.
• Work with Sales and other departments to communicate customer delivery requirements and support on-time delivery.

Skills/Qualifications:

• High School or equivalent degree required.
• Experience supervising others preferred.
• Experience processing sales orders in a manufacturing environment preferred.
• Strong written and verbal communication and customer service skills.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Understanding of sales order processing and related business practices.
• Good computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to read and interpret basic technical drawings and prints.

Schedule:

Full Time (40 hours a week)

Day Shift, Monday through Friday

Overtime pay for hours over 40 in a week; overtime is encouraged.

Work Location:

In-person at our location in Fridley, MN 55432: Reliably commute or plan to relocate before starting work (Required)

Pay: $32.00 - $39.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Ability to Commute:

• Minneapolis, MN 55432 (Required)

Work Location: In person

Salary : $32 - $39