Customer Service Representative

Company Overview

Brello is a wellness-first brand that makes access to science-backed compounded medications

feel effortless — never clinical or confusing. We connect individuals to licensed providers

through Telegra, with prescriptions fulfilled by trusted 503A pharmacies. Our mission is to

simplify, humanize, and demystify wellness solutions for longevity and weight management, with

an authentic voice that is friendly, empowering, and transparent.

Brello is unable to offer visa sponsorship at this time. Candidates must be legally authorized to work in the United States without current or future sponsorship.

Please note, starting December the new Southend Pharmacy address will serve as the designated work location. 4802 North Sam Houston Parkway West, Suite 300, Houston, TX 77086

The start date for this position is January 22, 2025, though this date may be moved up based on business needs.

Job Summary

The Customer Service Representative will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy.

Key Responsibilities

• Serve as the primary point of contact for customers, building strong relationships and proactively understanding their needs to offer tailored solutions.
• Respond promptly and professionally to all customer inquiries, medication orders, and requests via phone, email, and digital channels.
• Accurately process customer information, prescriptions, and insurance details to ensure efficient and timely order fulfillment.
• Collaborate closely with the pharmacy team to coordinate medication orders, shipments, and other essential customer services.
• Maintain meticulous records and documentation to support robust customer relationships and ensure full regulatory compliance.
• Identify and suggest opportunities to enhance the customer experience and improve operational processes to the management team.
• Uphold the highest standards of customer service, patient privacy, and confidentiality at all times.
• Perform other duties as assigned and required to support departmental and organizational goals.

Required Qualifications

• Minimum 3 years of experience in a customer service–focused role with a high call volume.
• Must obtain a Pharmacy Technician Trainee License within 30 days of employment (company reimburses associated fees).
• Prior experience in a pharmacy or healthcare customer service environment.
• Proficiency in using computer systems, electronic health records, and other relevant software.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups.
• Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations.
• A commitment to continuous learning and a passion for delivering exceptional service to our customers.

Preferred Qualifications

• Active Pharmacy Technician License or Certification (e.g., State Certified or Nationally Certified - CPhT).
• Bilingual language skills (e.g., English and Spanish) are a significant plus.

Benefits

• Comprehensive benefits package including medical, dental, paid time off.
• Quarterly bonuses based on performance.
• Professional development and career advancement opportunities.
• Collaborative and supportive work environment.

Equal Opportunity Employer Statement

Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.