What are the responsibilities and job description for the Digital & IT Support Intern position at BREITLING?
About Breitling:
We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world.
About the Role
The Digital & IT Support Intern will support the desktop and laptop refresh initiative to build and/or upgrade 200 machines across 25 locations in the USA. This role will support an enterprise-wide device refresh and upgrade initiative
This role will focus on hardware replacement, Windows 11 upgrades, troubleshooting, and end-user support. Candidates must have some prior Windows upgrade experience and be comfortable working independently after initial training.
This is a hands-on technical role requiring strong troubleshooting skills, attention to detail, and the ability to coordinate effectively with onsite teams to minimize business disruption.
Key Responsibilities:
- Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project
- Execute Windows 11 upgrades on compatible devices
- Troubleshoot upgrade failures and perform remediation to ensure successful deployment
- Transfer user data and validate application functionality post-upgrade
- Coordinate with site teams and end users to minimize downtime and operational disruption
- Document device status, deployment progress, and update asset management systems accurately
- Lift and transport equipment (up to 30 lbs as needed) during device replacement activities
- Diagnose and resolve with current Digital & It Staff any Windows 11 configuration, driver, and compatibility issue
- Knowledge of Microsoft Intunes Admin center a plus
Key Learning Opportunities:
Exposure to how luxury brands applications and technology infrastructure. Direct Windows 11 upgrade experience who can handle both technical deployment and end-user support in a fast-paced, project-based environment.
Required Profile/Qualifications
- Prior hands-on experience performing Windows upgrades and device refresh projects
- Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility
- Experience replacing desktops and laptops in enterprise environments
- Ability to work independently after initial direction and training
- Professional, mature demeanor with strong communication skills
- Ability to work effectively independently
- Experience updating asset management or ticketing systems
- Ability to lift up to 30 lbs as needed
The Details:
- Full-time (40 hours per week), temporary
- ~14 weeks contract role
- 5 days onsite at our Wilton HQ
- Work hours: 8:30 - 5:30pm (30-60min unpaid lunch)
- Monday - Friday