Guest Empowerment Team Member

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

Breeze Airways is a Seriously NiceTM airline merging technology with kindness. The Guest Empowerment Team Member works as part of a remote team of highly motivated self-starters that support each other while empowering Breeze Guests along their travel journey. Team Members communicate through a variety of digital channels and empower Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions. Workdays can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly in writing, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.

Start Date: October 21, 2024

Pay is $15 per hour.

Here’s What You’ll Do

• Connect with Breeze Guests via digital channels
• Engage in continuous and concurrent virtual conversations offering solutions and information for Guests’ Breeze experience
• Provide detailed feedback on opportunities to improve the overall Guest Experience
• Empower Guests by offering solutions and answering questions
• Mentor others as your skillset expands
• Work in multiple programs and on multiple screens simultaneously
• Resolve Guests concerns with kindness
• Recommend improved processes though the spirit of ingenuity and integrity
• Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
• Ability to work independently and as part of a team
• Commit to regular attendance and punctuality
• Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
• Other duties as assigned
• Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.
  
  

Minimum Qualifications

Here’s what you need to be successful

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of customer service experience
• Excellent writing skills with an emphasis on grammar & spelling
• Excellent reading comprehension
• Basic proficiency with Microsoft Office 365
• Proficient and quality written communication typing at 45 WPM
• Must pass an assessment which demonstrates basic computer, typing, and customer service skills
• Multi-channel customer engagement experience (i.e. SMS, chat, email, and other messaging channels)
• Flexible and able to work at any time, including nights, weekends, and holidays
• Provide regular verification of high-speed internet with minimum speeds of 5Mbps up and down
• Able to complete multi-factor authentication and connect to VPN to access Breeze systems
• Provide a safe and professional office work environment within residence, free from background noise and distraction
• Able to work from or travel to the Breeze headquarters in Salt Lake City, UT for meetings and trainings as needed
• Legally eligible to work in the country in which the position is located
• Must be at least 18 years of age
• Strong attention to detail, organization, and time management skills
• Self-starter with a positive attitude and strong desire for success
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
• Perform Team Member in Charge administrative functions on rotation
• Must currently reside within 50 miles of our Corporate Headquarters in Cottonwood Heights, UT or a Breeze Airways serviced airport.
  
  

Preferred Qualifications

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of customer service experience
• Excellent writing skills with an emphasis on grammar & spelling
• Excellent reading comprehension
• Basic proficiency with Microsoft Office 365
• Proficient and quality written communication typing at 45 WPM
• Must pass an assessment which demonstrates basic computer, typing, and customer service skills
• Multi-channel customer engagement experience (i.e. SMS, chat, email, and other messaging channels)
• Flexible and able to work at any time, including nights, weekends, and holidays
• Provide regular verification of high-speed internet with minimum speeds of 5Mbps up and down
• Able to complete multi-factor authentication and connect to VPN to access Breeze systems
• Provide a safe and professional office work environment within residence, free from background noise and distraction
• Able to work from or travel to the Breeze headquarters in Salt Lake City, UT for meetings and trainings as needed
• Legally eligible to work in the country in which the position is located
• Must be at least 18 years of age
• Strong attention to detail, organization, and time management skills
• Self-starter with a positive attitude and strong desire for success
• Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
• Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
• Perform Team Member in Charge administrative functions on rotation
• Must currently reside within 50 miles of our Corporate Headquarters in Cottonwood Heights, UT or a Breeze Airways serviced airport.
  

Skills/Talents

• When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Organizational fit for the Breeze culture, that is, exhibit the Breeze values
• Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Lifting generally not required, or up to 10 pounds occasionally, 0 pounds frequently
• Live and promote Breeze’s core Values and Vision
  
  

Perks of the Job

• Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!
  
  

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click “Careers” at the bottom of the page.