What are the responsibilities and job description for the Customer Experience Associate position at Breedlove Foods, Inc.?
We are looking for a friendly, dependable, and service-oriented Customer Experience Associate to join our team in Lubbock, Texas. This role is ideal for someone who enjoys helping others, building positive relationships, and making sure every customer interaction is handled with care and professionalism.
As a Customer Experience Associate, you will be responsible for supporting customers, partners, and internal teams by answering questions, providing accurate information, assisting with requests, and helping create a smooth and positive experience throughout every interaction.
The successful candidate will be organized, a strong communicator, and comfortable working in a collaborative environment where teamwork and attention to detail are essential.
This hybrid position provides the opportunity to combine in-person collaboration with flexible remote work while supporting a mission-driven organization.
Responsibilities
- Serve as a primary point of contact for customer questions, requests, and general support needs.
- Provide professional and timely assistance through phone, email, and other communication channels.
- Build positive relationships with customers, partners, and community organizations.
- Listen carefully to customer concerns, identify needs, and provide effective solutions.
- Assist customers with account information, order updates, service requests, and general inquiries.
- Document customer interactions, feedback, and resolutions accurately in internal systems.
- Collaborate with operations, logistics, and administrative teams to ensure customer needs are addressed.
- Follow up on open requests to ensure issues are resolved and customers receive excellent service.
- Identify opportunities to improve customer satisfaction and overall service processes.
- Maintain a positive, professional, and helpful attitude in all customer interactions.
Qualifications
- High school diploma or equivalent required.
- 1 years of experience in customer service, client support, call center, hospitality, administrative support, or a related field preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain organized while managing multiple customer requests.
- Comfortable using computers, email, Microsoft Office, and customer management systems.
- Ability to work independently while also collaborating with a team.
- Strong commitment to providing a positive customer experience.
- Experience working with customer relationship management (CRM) systems.
- Experience supporting nonprofit organizations, food distribution, manufacturing, or service-based industries.
- Experience handling customer inquiries, documentation, or order-related requests.
- Bilingual communication skills are a plus.
What We Offer
- Competitive compensation package.
- Hybrid work environment.
- Opportunity to grow within customer service and operations.
- A collaborative workplace focused on teamwork and meaningful impact.
- Professional development opportunities.
- A team culture that values reliability, respect, and service excellence.
Equal Opportunity Statement
- We are committed to building an inclusive workplace where employees are valued for their skills, experience, and dedication. We welcome individuals who are passionate about helping others and delivering exceptional service to apply.
Pay: Up to $21.25 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer relationship management: 1 year (Preferred)
Work Location: Hybrid remote in Lubbock, TX 79403
Salary : $21