What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Bree Buckles - State Farm Agent?
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Company Overview: Bree Buckles - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include:
- Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
- Providing exceptional customer service through phone, email, and other communication channels.
- Translating documents and correspondence between English and Spanish.
- Collaborating with team members to ensure accurate and timely resolution of customer issues.
- Educating clients on insurance products and helping them make informed decisions.
Qualifications:
- Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience in the insurance industry is a plus.
- Strong organizational and multitasking abilities.
- Empathetic and patient, with a commitment to resolving customer concerns.
- Familiarity with insurance terminology and policies.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Relevant state insurance license preferred.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible hours to accommodate client needs.
How to Apply:
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
www.breebuckles.com
Bree Buckles - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Salary : $50,000 - $75,000