What are the responsibilities and job description for the Order Entry Specialist position at BRECOflex CO., L.L.C.?
BRECOflex CO., L.L.C. is looking for an Order Entry Specialist to join our team!
The Order Entry Specialist is responsible for processing customer purchase orders (sales order entry). This includes verifying parts, pricing, and lead time. This role is also responsible for the resolution of order issues and working with customers to resolve those issues.
Job Requirements:
Physical/Environmental:
The Order Entry Specialist is responsible for processing customer purchase orders (sales order entry). This includes verifying parts, pricing, and lead time. This role is also responsible for the resolution of order issues and working with customers to resolve those issues.
Job Requirements:
- Experience in an environment with customer interaction
- Engaging and outgoing personality and passion for helping customers.
- A general understanding and technical competence in industrial/packaging/drive components manufacturing
- Apply understanding and knowledge of BRECOflex products to assist customers with their quote requests
- Professional written and spoken communications skills
- Computer literate including a comprehensive understanding of Microsoft Office, CRM Database, SAGE/ERP, Pricing Programs
- Communication skills both written and verbal, required
- Experience supporting outside sales and key account customers, required
- Previous experience working with a manufacturing organization, preferred
- Proficient in CRM, required
- Experience with communicating customer product needs and application
- Experience with inventory and purchasing systems, required
- Bi-lingual a PLUS!
- Process customer orders through computer entry (ERP system)
- Access customer orders from portal and process as required
- Uses DTSearch to find a current quote or previous order to coincide with customer order
- Check inventory to coordinate lead times with order demand
- Determines validity of the order and escalates to resolution as required
- Checks customer order for accuracy
- Issues work orders to the production floor
- Generates internal and external purchase orders to fulfill order requirements
- Coordinates expedite and change requests with manufacturing
- Vendor Confirmations
- Stores PDF files as required
- Issues pre-shipment paperwork to the customer as requested
- Support activities as defined in departmental A3/SMART Goal
- Assists teammates to meet customer demand
- Projects, assignments, and daily tasks as assigned by management
Physical/Environmental:
- Standard office setting
- Must be able to sit at a desk and operate a computer for an extended period of time
- Must be able to speak to customers over the phone
- Must be able to move about office and warehouse
- Must be able to focus on tasks without being distracted by competing ambient noise
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) plan with Company match
- Flexible Spending Account(s), Health Savings Account(s), & Dependent Care Account
- Paid Holidays
- PTO (Personal, Vacation, and Sick Days)
- Disability Insurance
- Employee Assistance Program
- Life Insurance
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