What are the responsibilities and job description for the Customer Experience Guide--Patagonia position at Breckenridge Ski Resort?
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
Our retail stores are where the brand comes to life. As a Customer Experience Guide, you're the embodiment of the brand for our customers. You will learn about our products, share your passion for the community and your efforts to protect the local environment. You will contribute to a team that is responsible for the store's success through customer service, merchandising, operations, events, and environmental activism. Peer relationship is the key to the overall success of our stores. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.
Job Specifications:
- Starting Wage: $20.00/hr - $23.00/hr
- Employment Type: Winter Seasonal 2026/2027
- Shift Type: Full Time and Part Time
- Minimum Age: At least 18 years of age
- Housing Availability: No
Job Responsibilities:
- Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
- Establish professional, yet personalized rapport with customer upon contact; by phone or in person
- Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
- Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
- Stocks shelves, counters, or tables with merchandise
- Promote extended warranty/maintenance agreements, parts and accessories purchase
Job Requirements:
- Previous retail sales experience – required
- Maintain a working knowledge of products and trends within the industry
- Previous snow sport industry experience – preferred
- Ability to communicate fluently with co-workers and guests in accurate spoken and written English – required
- Commitment to exceptional customer service
- Basic computer skills
- Ability to work a flexible schedule; including nights, holidays and weekends - required
The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 516523
Reference Date: 08/06/2026
Job Code Function: Retail Ops
Salary : $20 - $23