Front Counter Trailer Parts Sales Job Description

DEPARTMENT REPORTS TO CLASSIFICATION PAY RANGE

Parts Team Store Manager Full-Time

7:45 AM – 5:00 PM,

Monday – Friday

$18 – $25 / hour

Commissions

Works Closely With: Service Department (parts for service repairs) Parts Purchaser (special orders, backorders, supplier

credits, incoming stock)

Job Purpose

Give every trailer parts customer a seamless trailer experience, providing accurate answers, quick service,

and a reason to come back. Keep the sales floor organized and the inventory counts accurate.

Core FocusTM

PURPOSE/PASSION Building A Business Where Team Members Can Thrive.

NICHE (AKA WHAT SETS US APART) Providing a Positive and Seamless Trailer Experience

Core Values

G- Growth-Oriented

We Embrace Change, Stay Calm Under Pressure, and

Face Challenges With Solutions.

R- Radiant Optimism

We Remain Confident in a Brighter Future, and

Choose Gratitude, Joy, And Enthusiasm Especially

When Things Are Hard.

O- Own It to Win

We Own Our Actions, Act With Integrity, And Aim for

Excellence in all we do.

W- We Before Me

We Lead With Humility, Serve With Compassion, and

Work Together To Strengthen Our Team And

Community.

Roles and Responsibilities

PARTS SALES & CUSTOMER SERVICE

• Greet and assist customers promptly and courteously.
• Identify customers' actual parts needs accurately through questions and product knowledge.
• Prepare quotes for customers and follow up.
• Help customers load heavy or bulky purchases into their vehicles when they need a hand.

SALES PROCESSING & RETURNS

• Process sales via phone or in-person checkout.
• Manage returns and exchanges according to company policy.
• Handle payments and receipts responsibly and ensure accuracy.
• Enter products accurately onto customer invoices.
• Process refunds and keep tax-exempt paperwork on file.
• Handle problems after the sale, such as warranty claims, repairs, or replacements.

PRODUCT KNOWLEDGE & SUPPORT

• Learn and maintain up-to-date knowledge of trailer parts, accessories, and related products.
• Stay current on pricing, inventory, and promotions.
• Assist in identifying replacement parts through catalogs, diagrams, and systems.
• Update product information, pricing, and descriptions in the system.

STORE APPEARANCE AND MAINTENANCE

• Keep the store clean and organized, including vacuuming, shelving, and product displays.
• Support restocking and merchandising as needed.
• Replace damaged shelf tags.
• Clean up spills and remove hazards right away to keep customers and the team safe.

CUSTOMER EXPERIENCE & RETENTION

• Build lasting relationships and repeat business through attentive service, clear communication, and

follow-up.

• Keep customers updated on backorders, special orders, and delivery delays.
• Ask satisfied customers for Google reviews.

INVENTORY MANAGEMENT

• Do the daily automatic inventory counts.
• Track product quantities, order statuses, and backorders in the system.
• Do regular cycle counts and fix any count that doesn't match.
• Help with the full physical inventory count twice a year.
• Order out-of-stock parts once in a while; the Parts Purchaser does most of the ordering.

TEAMWORK & COLLABORATION

• Arrive by 7:45 AM, on the clock, logged in and ready to serve the first customer at the 8:00 AM open.
• Plan breaks and time off so the front counter stays covered.
• Share ideas to improve how the team works and how customers are served.

Skills and Competencies

• Reads and writes clearly — part numbers, specifications, invoices, and customer notes must be accurate.
• Comfortable on a computer: point-of-sale, inventory, email, and supplier lookup systems.
• Genuinely enjoys people — friendly, patient, and welcoming with every customer.
• Enjoys helping customers by phone as much as in person.
• Good with technical problems. This is not a checkout job: you troubleshoot and help customers pick the right

part for the job.

• Able to move between tasks and interruptions without losing accuracy or dropping follow-ups.
• Works well on a team — shares knowledge, covers for teammates, and depends on the group rather than

working solo.

• Trailer knowledge helps but is not required. Willingness to learn the product is required.

Physical Requirements

• Frequently lift and carry parts weighing up to 50 lbs, such as axles, jacks, and ramps.
• A few parts weigh more — brake drums reach about 90 lbs. Those are lifted by two people or moved with

equipment. No one is expected to lift more than 50 lbs alone.

• Stand and walk for long periods during the shift.
• Bend, squat, reach overhead, and use a step ladder to access stock.
• Work indoors and outdoors in varying weather when loading customer vehicles.
• Use a computer, phone, and point-of-sale system for long periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of

this position.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Work Location: In person

Salary : $50,000 - $75,000