Reporting to the Outreach Coordinator the Team Leader II manages and supervises a small street outreach team and helps with urgent requests or developing situations. They ensure their team utilizes Harm Reduction and Housing First approaches when conducting street outreach and engages with individuals to determine homelessness history, services needed, and appropriate placement options from the field in the moment. The Team Leader II ensures that their team is compliant with data entry requirements into DHS’ system and contractual requirements.

Programs staff are required to locate and assist street homeless individuals under the most extreme weather conditions. Managers are required to be in the field during Code Reds and Code Blues. Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment.

This position has a 35-hour work week as well as on-call responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITES: 

• Successful oversight and performance management of street outreach teams including Housing Advocates and a part time Social Worker
• Provide regular, structured supervision meetings for direct reports
• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times
• Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice  
• Participate in Code Blue/Red Alerts, providing clinical leadership to the team when they encounter challenging situations
• Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time  
• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc
• Attend onsite meetings with community partners
• Provide on call coverage as needed for the program
• Perform other duties as assigned

 MINIMUM QUALIFICATIONS: 

• NYS Licensed Masters Social Worker (LMSW) required
• Previous supervisory experience preferred
• Obtain 9.58 credentialing within first 3 months of hire required
• Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems
• Experience with crisis intervention, including, risk assessments and incident management
• Excellent communication skills (verbally and written) and ability to work with diverse population

Strong collaborative skills; ability to work successfully with a wide range of internal and external stakeholders

• Detailed oriented and can manage team tasks
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
• Bilingual Spanish/English preferred