Outreach Coordinator (Evening Shift)

Reporting to the Assistant Director, Programs, Outreach, the Outreach Coordinator manages and supervises street outreach teams, providing coordination across the teams to ensure there is always staff deployed in the field and helps to triage and prioritize urgent requests or developing situations.  The Outreach Coordinator ensures the teams utilize Harm Reduction and Housing First approaches when conducting street outreach and engage with individuals to determine homelessness history, services needed, and appropriate placement options from the field in the moment.  The Outreach Coordinator creates shift schedules, ensuring continual coverage in the field, and that Housing Advocate teams are compliant with data entry requirements into DHS’ system contractual requirements. 

The Outreach Coordinator is responsible for gaining a holistic understanding of the homeless population and works in collaboration with the community and other partners to implement appropriate housing and service solutions. The Outreach Coordinator manages their teams’ responses to community concerns, oversees Code Red/Blue alerts, identifies new hotspots and encampments, plans weekly canvass schedules for the teams, and oversees all 9.58 assessments and removals for the shift. 

Programs staff are required to locate and assist street homeless individuals under the most extreme weather conditions. Managers are required to be in the field during Code Reds and Code Blues. Staff must be willing to engage with street homeless individuals and can handle multiple tasks in a fast paced, dynamic, team environment. 

This position is primarily the evening shift and has a 35-hour work week as well as on-call responsibilities. 

ESSENTIAL DUTIES AND RESPONSIBILITES: 

• Successful oversight and performance management of street outreach teams including Housing Advocates and a Team Leader II who supervises an additional street outreach team and a part time Social Worker 

• Provide regular, structured supervision meetings for direct reports 

• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversight at all times 

• Create and implement shift schedules that ensure teams are deployed at all times; find coverage for callouts, vacations, and vacancies 

• Ensure canvassing incorporates feedback from the team, community, DHS, historical 311 data, etc 

• Promote effective strategies for outreach work, following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice  

• Ensure adherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met 

• Responsible for ensuring documentation, reporting, and referrals are accurately completed on time and in compliance with DHS and Breaking Ground requirements 

• Provide support and guidance to staff in managing difficult situations and successfully de-escalating conflict 

• Oversee and participate in Code Blue/Red Alerts, providing clinical leadership to the teams when they encounter challenging situations 

• Assess and complete 9.58 involuntary removals to a hospital and ensure all required documentation is accurate and completed on time   

• Serve as a liaison with community partners, intergovernmental stakeholders, DHS staff and other community stakeholders to respond to emergent concerns, including 311 calls and encampment engagement 

• Develop strong collaborative relationships with external partners and service providers, NYPD, EMS, etc 

• Attend onsite meetings with community partners 

• Provide on call coverage as needed for the program 

• Perform other duties as assigned 

MINIMUM QUALIFICATIONS: 

• NYS Licensed Masters Social Worker (LMSW) required 

• Minimum 3 years supervisory experience required 

• Obtain 9.58 credentialing within first 3 months of hire required 

• Understanding of Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems 

• Experience with crisis intervention, including, risk assessments and incident management 

• Excellent communication skills (verbally and written) and ability to work with diverse population 

• Superb collaborative skills; ability to work successfully with a wide range of internal and external stakeholders 

• Detailed oriented and can manage team tasks 

• Excellent scheduling skills 

• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment 

• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams 

• Bilingual Spanish/English preferred