What are the responsibilities and job description for the Accounts Manager / Front of House Operations position at Breaking Ground Dance Center?
The Accounts Manager / Front of House Operations team member plays an important role in the daily operation of Breaking Ground Dance Center. This position combines family account management, exceptional customer service and hands-on support of a busy dance school.
This person is one of the primary faces and voices of BGDC and should be warm, outgoing, confident and professional while also being highly organized and comfortable handling financial responsibilities.
Front of House & Customer Service
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Create a warm, welcoming and professional experience for students and families.
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Provide exceptional customer service in person, by phone, email and text.
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Build positive relationships with families and become a trusted, recognizable presence at the studio.
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Answer questions regarding programs, schedules, policies and general studio information.
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Confidently handle both happy and unhappy customers, including complaints and sensitive situations.
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De-escalate concerns and work toward solutions without immediately needing leadership involvement.
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Clearly and professionally communicate studio policies, even during difficult conversations.
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Know when an issue should be escalated to leadership.
Accounts & Billing
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Manage family accounts, tuition billing and payment processing.
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Maintain accurate financial information within the studio management system.
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Monitor outstanding balances and failed payments and consistently follow up with families.
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Apply late fees and other charges according to studio policies.
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Answer questions regarding tuition, charges, credits and payment schedules.
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Research and resolve account discrepancies.
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Process approved credits, adjustments and account changes.
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Coordinate with Enrollment when registrations, transfers, withdrawals or class changes affect billing.
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Track additional charges including costumes, performances, competitions and other program fees.
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Provide accounts-receivable information and reporting to leadership.
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Maintain organized records and confidentiality when handling financial information.
Day-to-Day Studio Operations
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Help manage the daily front-of-house operation of a large, fast-paced dance school.
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Support students, families and teachers throughout the day.
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Troubleshoot schedule, attendance, parent and student issues as they arise.
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Assist with student arrivals, dismissals and transitions during busy class times.
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Maintain an organized, professional and welcoming front desk and lobby.
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Assist with merchandise, dancewear, shoes and studio purchases/pickups.
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Support performances, rehearsals, picture days, evaluations, special events and other studio activities.
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Assist with administrative projects and other studio needs as they arise.
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Be willing to jump in when unexpected situations occur as part of running a busy school with many children, families and teachers.
The Person We're Looking For
The right person needs to be equally strong with people and details. They should genuinely enjoy interacting with families, be confident answering phones and handling customer concerns, and remain calm and professional when someone is unhappy.
They should also be highly organized, accurate with financial information, comfortable discussing money and collecting outstanding balances, and able to manage multiple responsibilities in a fast-paced environment.
We are looking for someone who is:
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Warm, outgoing and naturally personable
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Exceptional at customer service
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Confident on the phone and in person
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Comfortable with difficult conversations
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Organized, accurate and detail-oriented
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Dependable and able to meet deadlines
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Comfortable multitasking in a busy environment
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Resourceful and able to solve everyday problems
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Professional, positive and team-oriented
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Comfortable working around children, parents and teachers
Salary: $50-60K Annually plus Benefits based on experience
Salary : $50,000 - $60,000