What are the responsibilities and job description for the Heart of House Support position at Breakfast at Barney's?
Job Overview
We are looking for a Heart of House Support to join our team and facilitate collaboration between our kitchen and wait staff. Ultimately, you will ensure our guests have a high-quality dining experience by expediting, garnishing and delivering their food in a timely and accurate manner.
Primary
- Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
- Act as the contact point between Front of the House and Back of the House staff.
- Communicate food orders to cooks, paying attention to priorities and special requests (e.g. food allergies).
- Assist the wait staff with table setting by getting and placing appropriate tableware, eating utensils and napkins.
- Ensure food is served in accordance with safety standards (e.g. proper temperature).
- Check in with customers and take additional orders, condiments or refill water, as needed.
- Remove dirty dishes and utensils.
- Answer guests’ questions about ingredients and menu items.
- Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check).
- Understanding of hygiene and food safety rules.
- Physical ability and stamina to carry heavy trays and stand for long hours.
- Availability to work various shifts, including weekends.
- Multi-tasking abilities.
- Good oral communication skills.
- Ability to remain calm and professional in a fast-paced work environment.
- English speaking
Tools & Technology
• Commercial use waffle makers, knives, heat lamps and food warmers.
• Ice dispensers.
• Personal computers and/or Point of Sale Terminal