Account Control Supervisor - Triage or Detection

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Account Protection Supervisor is responsible for the strategic oversight and day-to-day operations of a specialized fraud prevention team. This role encompasses managing team performance, ensuring adherence to compliance and regulatory standards, and driving operational efficiency to minimize financial loss. The Supervisor will lead the team in achieving key performance indicators related to accuracy, quality, productivity, and fraud loss reduction while fostering a high-performance culture. Essential Job Functions Provide coaching, mentorship, and performance feedback to develop associate talent. Foster a positive and inclusive team culture that promotes engagement and motivation. Identify training needs and implement development plans. Contribute to the recruitment and selection of high-performing team members. - (40%) Oversee daily operations and ensure team performance aligns with departmental goals. Analyze team performance metrics and identify areas for improvement. Implement strategies to enhance team efficiency and productivity. Build and maintain effective relationships with internal and external stakeholders. - (30%) Ensure adherence to quality standards, regulatory requirements, and compliance guidelines. Monitor associate performance and provide necessary coaching and support. Identify and implement process improvements to enhance efficiency and effectiveness. Resolve escalated issues and conflicts in a timely and professional manner. - (20%) Analyze data and trends to identify opportunities for improvement. Develop and implement solutions to address operational challenges. Conduct root cause analysis to prevent recurring issues. - (10%) Minimum Qualifications High School Diploma or GED 4 years experience in Account Protection, Customer Service, Fraud, or related 1 years leading project(s), mentoring and/or coaching experience Preferred Qualifications Bachelor’s Degree in Business Administration, Marketing, Finance or related field of study or equivalent, relevant work experience BSA/AML 3 years of direct leadership experience Skills Call Quality Bank Secrecy Act (BSA) Fair Lending Practices Fair Debt Collection Practices Act (FDCPA) Fair Credit Reporting Act (FCRA) Credit Card Fraud Leadership Fraud Controls Fraud Protection Reports To: Manager and above Direct Reports: 16 Work Environment Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location. Schedules vary with open/closing shifts, weekend and holiday coverage. Travel Ability to travel up to 5% annually Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Communicate/Hearing Communicate/Talking Move/Traverse Reaching Standing Stationary Position/Seated Typing/Writing Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. Salary Range (unless otherwise noted below): $55,200.00 - $100,000.00 Full Salary Range for position: California: $63,500.00 - $125,000.00 Colorado: $55,200.00 - $105,000.00 New York: $60,700.00 - $125,000.00 Washington: $58,000.00 - $115,000.00 Maryland: $58,000.00 - $110,000.00 Washington DC: $63,500.00 - $115,000.00 Illinois: $55,200.00 - $110,000.00 New Jersey: $63,500.00 - $115,000.00 Vermont: $55,200.00 - $100,000.00 The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills. Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan. All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO. Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance. Click here for more Benefits information. About Bread Financial At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of U.S consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers. To learn more about Bread Financial, our global associates and our sustainability commitments, visit breadfinancial.com or follow us on Instagram and LinkedIn. Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k). The Company is an Equal Opportunity Employer. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company. The Company participates in E-Verify. The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply. The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com. Job Family: Care Center Operations Job Type: Regular About Bread Financial As a tech-forward financial services company, we strive to create value for both our customers and our associates. At Bread Financial, you are empowered to thrive. Our company is bold, tenacious and innovative, challenges you to be your best, respects your voice, recognizes your contributions, cares for your total well-being, and has a collaborative, kind and inclusive culture that fosters growth and success. Bread Financial is headquartered in Columbus, Ohio, and committed to sustainable business practices powered by its approximately 7,000 global associates. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.

Salary : $55,200 - $100,000