What are the responsibilities and job description for the Member Support Specialist I position at Brazos Valley Schools Credit Union?
Role
Answers incoming calls and assists members with financial inquiries and transactions.
Essential Functions & Responsibilities include but are not limited to:
Benefits
Answers incoming calls and assists members with financial inquiries and transactions.
Essential Functions & Responsibilities include but are not limited to:
- Answers member calls daily with emphasis on exceptional member service and accuracy of data input.
- Listens effectively to member requests and offers support to meet member’s needs appropriately and in a timely manner. Identifies opportunities to offer other credit union products and services.
- Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
- Manages challenging situations efficiently, promptly, and professionally.
- Other job duties as assigned
- Minimum one year of call center experience preferred.
- Minimum one-year financial institution experience preferred.
- A high school education or GED required.
- Ability to analyze data for equitable resolutions.
- Proficient with problem solving and critical thinking skills.
- Ability to work on-site at designated location.
- Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
- Proficiency in Microsoft Office software applications.
- Must be bondable
- Must be able to sit for extended periods of time (6 to 7 hours per day).
- Must be able to use telephone equipment and accessories, view a computer screen, use a keyboard to enter information, and manipulate a mouse.
- Job includes some repetitive hand/wrist motions.
- Ability to operate office machinery.
- Ability to lift up to 25 pounds.
Benefits
- Annual Paid Time Off
- Quarterly Performance Review
- Annual Compensation Review
- Medical, Dental and Vision
- Medical PPO plan
- Dental PPO plan
- Vision plan
- Employee Assistance Program (EAP)
- Retirement
- 401k, Brazos Valley Schools Credit Union match of 100% up to 6% of your base income
- Income Replacement and Life Insurance – 100% Brazos Valley Schools Credit Union paid
- Short Term Disability
- Long Term Disability
- Life and Accidental Death & Dismemberment Insurance (AD&D)
- Voluntary Benefits
- Additional Life Insurance for Employee and Dependents
- Hospitalization Insurance
- Critical Illness Insurance
- Pre-Paid Legal
- Identity Protection
- Other benefits offered that are not through payroll deduction
- Ongoing Leadership Training and Development
- Career Path and Succession Planning
- Community Volunteer Opportunities
- Employee Scholarships
- AAA Discount
- Discount tickets to events and travel