Airport Customer Service Agent, Sr

Under limited supervision, provides various customer services to users of the airport, including pilots, passengers, vendors and visitors and general public.  Provides assistance to Office Manager with daily financial and accounting work.
 
Shift:             
          8-10 working hours per work day
         Various Shifts and weekend rotations, including holidays
 

Example of Duties:

• Interacts with pilots regarding incoming flight arrangements, hotel/car reservations, parking, catering, airport status advisories, fuel orders and other concierge services;
•  Develops posts for social media and assists in other marketing and communication efforts as requested
• Inputs financial transactions from sales to develop various reports;
• Participates in and hosts the coordination of special events, including conference booths and other onsite receptions
• Prepares the facilities for customers; including conference room(s) rental set-up and tear down
• Answers phones;
• Schedules facilities use;
• Performs filing;
• Orders jet fuel and Avgas;
• Processes various requisitions;
• Develops and processes court orders for the Commissioner's Court;
• Assists Office Manager with website and all other online airport related web presence. 

MINIMUM QUALIFICATIONS:
Education, Experience and Training Guidelines:
High school diploma or equivalent; AND two years of staff support and customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.  
  
  
Knowledge of:

• Principles and practices of administrative management;
• Principles and practices of effective customer service;
• Principles and practices of marketing;
• Modern office principles and practices;
• Modern office equipment;
• Basic bookkeeping;
• Department policies, procedures and regulations covering specific areas of assignment;

 
Skill in:

• Communicating effectively, both orally and in writing;
• Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, pilots, vendors and the general public;
• Using initiative, discretion and decision making within established procedures, guidelines and rules;
• Defining problems, collecting data, establishing facts and drawing valid conclusions;
• Performing various mathematical calculations;
• Performing effectively under stressful working conditions;
• Providing effective customer service;
• Multi-tasking;
• Operating a personal computer and various software applications.

LICENSE & CERTIFICATION REQUIREMENTS:
 None.
 

Supplemental Information:

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed in a traditional office environment. The noise level in the work environment is usually moderate.  May be required to lift and carry items weighing up to 40 pounds. While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary : $20 - $23