What are the responsibilities and job description for the Field Service Technician position at Bray Intl Brand?
Field Service Technician
Houston, TX (On-site with up to 15% travel)
About Bray International
Bray International is a leading provider of industrial valves, actuators, and related control products, offering innovative flow control solutions worldwide. As a privately-owned business with over 30 years of engineered excellence, Bray is known for its commitment to excellence, integrity, and collaboration. Join our team to become part of a dynamic, forward-thinking organization shaping the future of flow control solutions.
About the Role
At Bray, we’re looking for a Field Service Technician to join our U.S. Product Service team. In this hands-on role, you’ll support our sales team, distributors, and customers by providing technical assistance, managing returns, and servicing Bray valves, actuators, and control products. You'll play a key part in sustaining long-term customer relationships and ensuring operational excellence in the field.
This role is based in Houston, TX, with occasional travel (up to 15%) to customer sites across the U.S.
What You'll Do
- Provide technical support to customers, distributors, and internal teams regarding Bray products
- Troubleshoot, evaluate, and perform field repairs on valves, actuators, and control equipment
- Process Return Material Authorizations (RMAs) and product evaluations
- Collaborate with the Warranty and Application Engineering teams
- Use a forklift and basic tools for repair tasks
- Travel to customer sites as needed for service calls (15% travel expected)
What You Bring
- High School diploma or equivalent (required)
- U.S. work authorization (required)
- Experience working with valves, actuators, and control systems
- Hands-on technical skills in a manufacturing or industrial environment
- Familiarity with MS Office (Excel, Word)
- Strong oral and written communication skills
- Ability to work independently and as part of a team
- Physically able to lift up to 50 lbs. and climb as needed (per OSHA)
- Valid driver’s license
Why Work for Us?
At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.
What We Offer:
- Competitive Pay Plans
- Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
- Medical, dental, vision, and life insurance
- Paid holidays and vacation
- 401(k) plan with matching contributions
- Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
- Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
- An Exceptional Company Culture: Bray is a Privately-owned and operated business with over 30 Years of Engineered Excellence
Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!
As a federal subcontractor, Bray International Inc., its affiliates, and subsidiaries comply with the Drug-Free Workplace Act and applicable federal law. Employment is contingent upon a successful background screening and compliance with federal requirements, including drug testing for controlled substances under the federal Controlled Substances Act, which includes marijuana. This requirement applies regardless of state or local marijuana/cannabis laws.