Sr Lead, Endpoint Engineering & Support

Senior Endpoint Engineering Lead

We are seeking a Senior Endpoint Engineering Lead to own the strategy, engineering, and support of desktops, laptops, mobile devices, and endpoint services across a distributed corporate and branch environment. This role is ideal for a hands-on endpoint leader who can balance strategy, technical execution, vendor management, and day-to-day support operations

.
The ideal candidate has strong experience with Microsoft Intune, Microsoft Defender, endpoint lifecycle management, Desktop-as-a-Service or virtual desktop solutions, and leading teams that deliver a reliable, secure, and user-friendly endpoint experienc

e.
What You’ll

• Do
  Own the strategy, engineering, and lifecycle management of desktops, laptops, mobile devices, and endpoint servi
• ces.Configure, deploy, and manage endpoints using Microsoft Intune, including enrollment, compliance policies, configuration profiles, and application deploym
• ent.Manage endpoint security using Microsoft Defender, including threat detection, response, remediation, and security posture improvem
• ent.Evaluate, implement, and support Desktop-as-a-Service and virtual desktop soluti
• ons.Standardize device imaging, patching, configuration management, and endpoint support proces
• ses.Lead endpoint support operations for corporate and branch users, ensuring timely resolution of desktop, laptop, peripheral, and endpoint iss
• ues.Establish and monitor support SLAs, ticket queues, escalation paths, and service delivery metr
• ics.Drive root cause analysis and continuous improvement for recurring endpoint iss
• ues.Partner with security and infrastructure teams to ensure endpoints are compliant, secure, patched, and aligned with pol
• icy.Manage vendor relationships, contracts, service levels, and performance for endpoint hardware, software, and DaaS provid
• ers.Own endpoint procurement, refresh planning, asset lifecycle management, budgeting, and forecast
• ing.Build, mentor, and lead a team of endpoint engineers and support technici
• ans.Communicate endpoint health, security posture, project status, and support performance to IT and business stakehold
• ers.Develop documentation, standards, and training materials for endpoint support proces

ses.
Require

• ments
  6 years of experience in endpoint engineering, desktop support, end user computing, or a related
• field.2 years of experience in a lead, supervisory, or team leadership
• role.Hands-on experience managing endpoints with Microsoft Intune, including compliance policies, configuration profiles, and application deplo
• yment.Experience with Microsoft Defender for endpoint security, threat detection, response, and remedi
• ation.Experience supporting Desktop-as-a-Service or virtual desktop infrastructure solu
• tions.Experience supporting distributed environments with corporate offices and multiple branch, retail, or field loca
• tions.Experience with Windows OS deployment, imaging, patch management, and device configur
• ation.Proven experience managing vendors, contracts, hardware procurement, software procurement, and endpoint lifecycle proc
• esses.Strong troubleshooting skills across hardware, software, operating system, network-related, and endpoint support i
• ssues.Strong leadership, coaching, communication, and stakeholder management s
• kills.Ability to manage competing priorities in a fast-paced enviro
• nment.Customer-service mindset with a strong focus on end user exper

ience.
Pref

• erences
  Bachelor’s degree in Information Technology, Computer Science, or a relate
• d field.Equivalent professional experience may be considered in place of a
• degree.Microsoft certifications such as Modern Desktop Administrator or Endpoint Administrator As
• sociate.Security certification such as Se
• curity .Experience negotiating vendor agreements and service
• levels.Experience evaluating and selecting endpoint tools, hardware, DaaS providers, or related s
• ervices.Experience building endpoint standards, documentation, training materials, and operational pr
• ocesses.Experience partnering closely with security, infrastructure, IT leadership, and business stake

holders.
Why

This Role
This is an opportunity to lead a critical endpoint environment, improve the end user experience, and shape the strategy for secure, scalable, and well-managed devices across corporate and branch locations. You will play a key role in endpoint modernization, security, vendor management, and operational e

xcellence

.
Apply Now
If you are a hands-on endpoint engineering leader who enjoys building reliable support operations, improving endpoint security, and leading teams that deliver an excellent user experience, we’d love to hear from you. Apply today to