What are the responsibilities and job description for the IT Senior Help Desk Specialist position at BravoTECH?
Essential Functions of the Role:
Looking for a Junior System Administrator with Helpdesk Background.
- Serve as Tier 1 and 2/3 escalation point from Help Desk Specialists for complex end-user issues
- Troubleshoot advanced issues involving operating systems, applications and network-related issues
- Manage user accounts, permissions, group policies and access controls
- Manage endpoint deployments, configurations and updates
- Support endpoint management (desktops, laptops, mobile devices)
- Ensure timely resolution of tickets in alignment with SLAs
- Maintain documentation for systems, processes and procedure