Field Infrastructure Network Engineer

Our Dallas based client is looking for a Field Infrastructure Engineer to provide on-site/field network infrastructure implementation and support for the Company’s locations across the United States. You will be responsible for identifying and understanding a project’s needs, streamlining project requirements, working with the designated Project Manager to produce drafts, and ensuring overall project quality. This role supports the integration of new acquisitions to the Company's standards as well as IT-related projects at existing locations. Additionally, this role is responsible for helping resolve onsite technical incidents with the core network (Cisco Meraki) and security stack, Wi-Fi, cameras, computer systems to include software, hardware, and Point-of-Sale (POS) systems, and other IT related incidents, all while being skilled in installing, configuring, and maintaining these systems, and supporting customers through the resolution of support incidents.

Success in this role will require collaboration with a team of experienced Network Infrastructure Engineers to implement systems and infrastructures based on industry standards, ensuring projects are delivered with the highest quality.

Job Responsibilities

• Work with the team to implement network and infrastructure systems, including hardware, software, and applications
• Assist in the maintenance of systems, network, hardware, applications, and corporate voice and data infrastructure
• Support and maintain client networks, including circuit connectivity, segmentation, and VLANs, management of firewalls, connected devices, and VOIP (Ring Central) phone systems
• Assist in the planning and implementation of systems and network integrations for new clients
• Support projects and other activities, including installation, upgrades, and system updates
• Assist in the resolution of onsite technical incidents with the core network (Cisco Meraki) and security stack, Wi-Fi, cameras, computer systems, including software, hardware, and Point-of-Sale (POS) systems, and other IT-related incidents
• Follow standard procedures in maintaining and resolving issues, including frequent communication on progress or resolution of issues
• All other duties as assigned

Job Requirements

• Bachelor’s degree in information technology, computer science, or a related field, is required
• Must have three to five (3-5) years of progressive network related experience in a professional environment
• Must have experience as a Network Engineer or Administrator and/or Field Services Engineer
• Must have experience maintaining and troubleshooting networks, integrated systems, and desktop hardware
• Must have experience working in an IT-related ticketing environment
• Must have excellent analytical and critical thinking skills to research, diagnose, troubleshoot, and resolve systems and network issues at marina site locations
• Must have excellent customer-facing skills and strong verbal and written communication skills
• Knowledge and experience with Cisco Meraki, Ubiquiti, or any SD-WAN platform of network devices is required
• Must have an understanding of network devices and systems, including intrusion detection systems, firewalls, switches, access points, cameras, cellular gateways, and wireless backhaul devices
• Experience with scheduling and coordinating regional low voltage, fiber, and physical infrastructure vendors to install cabling, network components, poles, satellite dishes, and other infrastructure components is preferred
• Knowledge of PCI (Payment Card Industry) standards and certification process is a plus
• Must be proficient, detailed, and consistent in network documentation and diagramming
• Must have the ability to work under pressure and in stressful situations
• Must have the ability to operate independently, manage ambiguity, and own outcomes
• Detail oriented with excellent time management and follow up skills
• Must have strong communication skills with experience engaging both technical peers and business stakeholders
• Must have the ability to communicate and report incidents and issues to a team
• Must have the ability to manage tasks of concurrent projects at one time and may be interrupted frequently to meet the needs and requests of property staff and leadership
• Industry experience in maritime, real estate, hospitality, or asset-heavy, multi-unit operating environments preferred
• Must be proactive and driven by an insatiable desire to identify and resolve problems effectively
• Must have high hospitality-forward standards, a high level of accuracy, and a keen eye for detail
• Most possess a valid driver's license as this individual is required to drive to various locations and must be able to pass a background check deemed acceptable by the company
• Must be able to swim or willing to wear a personal floatation device when visiting marina site locations
• Must be able to travel to company locations up to fifty percent (50%) of the time with the expectation to be mostly working in outdoor conditions and moving and installing network or IT related objects
• Must be able to walk on varied terrains, both stationary and floating docks, gangways, stairs, ladders, etc. in varied weather conditions to include but not limited to extreme heat, extreme cold, rain, and wind
• Must be able to independently lift, carry, push, and pull up to fifty (50) pounds
• This position requires 3 days onsite in Dallas headquarters location when not traveling

FTE

Clean criminal Background and ability to pass drug screen

No sponsorship options - US Citizen or GC

Ability to travel 50-75% Nationwide