Information Technology Help Desk Support Technician

INTRODUCTION 

BRAVO is the partnering of Velocity Architectural and Engineering Services and Bradford Construction Corporation (WBE). The cooperative brings together some of the industry’s most distinguished leaders and technical experts, united by their decades of experience modernizing vital infrastructure and iconic facilities throughout the New York metropolitan area. BRAVO delivers value to its clients by offering the full-breadth of architectural, engineering, and construction management services through an efficient organization that is structured to promote attentive client service, responsive project delivery, and quality. Through our offices in New York City and Newark, NJ, BRAVO’s family of companies serve public and private clients covering a wide-range of markets, including education, government, transportation, healthcare, industrial, power, and water.

WHY BRAVO?

At BRAVO, you will find a wealth of opportunities to create the career you’ve always imagined. We support, encourage, and empower our people by providing an environment where everyone has an opportunity to succeed. BRAVO brings amazing people together to make amazing things happen. We’re a diverse collective of thinkers and doers, committed to remaining client-focused, agile, responsive, and accountable to our valued clients and the communities we serve.

BRAVO offers excellent benefits including:

• 401(k)
• ACCIDENT INSURANCE
• COMMUTER BENEFITS
• COMPETITIVE SALARY
• EMPLOYEE ASSISTANCE PROGRAM
• LIFE INSURANCE
• MEDICAL, DENTAL AND VISION INSURANCE
• REIMBURSEMENT OF PROFESSIONAL MEMBERSHIPS AND LICENSES
• SHORT TERM DISABILITY

Location: 42 W 39^th Street, 10^th Floor, New York, NY 10018  

Job Type: Full Time Onsite, Monday - Friday (8:30AM - 5:15PM)

Job Description: Bravo is seeking a dynamic and experienced IT Help Desk Support Technician to join our team and lead the technology initiatives that drive our company’s success. This is an exciting opportunity for a professional with a passion for innovation and a track record of excellence in IT support, particularly in the Architecture, Engineering, and Construction (AEC) industry.

Roles & Responsibilities:

• Provide first-line technical support to employees across Architecture, Engineering, Construction Management, and Executive teams, ensuring timely resolution of hardware, software, and network-related issues.
• Administer and maintain company systems, including Office 365, Egnyte, and JumpCloud, ensuring secure and efficient operation.
• Support onboarding and offboarding processes, including user account setup, access management, and equipment configuration.
• Assist in the implementation and maintenance of new technologies, contributing to the company’s ongoing digital initiatives.
• Monitor and document all support requests and resolutions, maintaining accurate records within the company’s IT tracking systems.
• Collaborate with internal teams to identify technology needs and recommend enhancements to improve system performance and user experience.

Minimum Requirements:

• A minimum of 3 years of proven IT Help Desk experience, preferably within the AEC industry.
• Hands-on experience managing and optimizing Office 365 is a must, with priority given to candidates experienced with Egnyte, and JumpCloud platforms.
• Strong understanding of IT infrastructure, networking, and security best practices.
• Strategic thinker with the ability to align technology initiatives with business goals.
• Excellent problem-solving and decision-making skills.
• Strong communication skills with the ability to collaborate across teams and present technical information effectively.
• A proactive and innovative approach to technology management and improvement.

Education: Bachelor’s degree in IT, Computer Science, or a related field OR equivalent IT certifications (e.g., Microsoft 365 certifications, Egnyte Admin certification, JumpCloud Administrator certification). #LI-Onsite

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.