What are the responsibilities and job description for the Bravo-Carry Out position at Bravo Brio Restaurants?
When you walk into one of our restaurants, you are met with a warm smile and the promise of an amazing Italian meal! Our menu features fresh, prepared-to-order classic dishes from regional Italian recipes and the ambiance mirrors that of a lively family gathering. The common ingredient that creates our comforting guest environment is the wonderful family, just like we nurture our dishes, we nurture our family members. We want YOU to be one of our key ingredients!
The Carryout Team Member is responsible for accurately taking, preparing, and packaging food and beverage orders for guests in a courteous and efficient manner, in accordance with company standards. Ensures orders are correct, properly packaged, and ready for pickup or delivery. Assists in maintaining the carryout station and equipment by following opening and closing checklists. Directs, implements, and upholds a philosophy aligned with Company culture, serving as a guide to all team members.
Essential Job Functions:
Responsibilities
Greet and welcome guests as they arrive, providing a positive first impression.
Manage the to-go orders efficiently, ensuring accuracy and timeliness.
Assist guests with menu selections and provide recommendations when needed.
Handle phone orders with professionalism and excellent phone etiquette.
Coordinate with kitchen staff to ensure orders are prepared correctly.
Resolve any guest concerns or issues promptly and effectively.
Host/hostess experience
Food service background
Strong customer service skills
Previous restaurant experience
Excellent communication skills
Familiarity with POS systems
Good phone etiquette
Skilled in guest relations