What are the responsibilities and job description for the Bravo-Assistant Manager position at Bravo Brio Restaurants?
Position Summary
Assists in the management of all aspects and functions of the property in accordance with BRIO/BRAVO standards of excellence. Provides assistance to the General Manager with all Guest service, passion for the brand, family communication, development of authentic talent, operational standards of excellence, and decision-making and for the entire location. Directs, implements and maintains a philosophy congruent with BRIO/BRAVO’s culture, which services as a guide to all family members.
• Achieve Company goals for Sales, Cost Control and Profitability
• Ensure Guest Service standards are consistently met or exceeded
• Hire, train and develop hospitality-focused Team Members
• Comply with all Federal, State and local laws, as well as company policies and procedures
• Strives to create an operation that values BRIO/BRAVO’s standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business.
• Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Family and the Guest.
• Communicates in an impactful and meaningful way with management and family members and fosters an open and respectful work environment.
• Develops talented and committed family members and staff.
• Models and executes BRIO/BRAVO practices throughout the entire operation creating a high-energy environment for the family and guests alike.
• Follow established fiscal and operational guidelines to meet Company sales goals
• Utilize all forecasting systems for food production, inventory, labor and scheduling.
• Limit turnover costs by maintaining a positive and rewarding work environment
• Demonstrates competence and confidence in making sound effective decisions that benefit the guest and family.
• Gathers and utilizes appropriate information and takes urgent action in correcting problems and concerns.
• Ensures prompt, friendly service according to company guidelines.
• Devises and executes comprehensive plans, stays updated on all aspects of the operation, and models effective stress management techniques. Leads by example and sets others up for success in running the operation smoothly and effectively.
• Facilitates a professional and ethical manner that is beyond reproach.
• Directly responsible for maximizing the respective locations' sales and profits.
• Maintain complete knowledge of and comply with all departmental policies and procedures and service standards.
• Ensure proper documentation for all accidents and incidents per BRIO/BRAVO policies and procedures.
• Maintain complete knowledge of all menu items, preparation methods, cooking standards, ingredients, portion sizes, garnishes, presentations, and prices.
• Maintain complete knowledge of all liquor inventories available.
• Ensure that shift changeovers go smoothly by communicating all necessary information to oncoming managers and staff.
• 3-5 years’ experience in “upscale casual” restaurant operations
• High School education or equivalent, additional coursework in restaurant management preferred
• Working knowledge of food handling and sanitation practices, point-of-sale and computer systems
• Ability to work a flexible schedule to include evenings, weekends and holidays
• Ability to perform basic math calculations and understand fundamental accounting principles