AV Residential - Service Technician

About the Company:

Bravas is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, Bravas completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders. Bravas creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.

Job Summary:

The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.

Duties and Responsibilities:

• Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron
• Set up, configure, program, and troubleshoot networks, control systems, audio/visual, and surveillance equipment
• Utilize remote access to repair network-based systems and ensure long-term system stability
• Set up remote monitoring platforms and enroll clients in the appropriate support plans
• Coordinate with the Service Manager to track and resolve recurring service issues
• Communicate accurately and transparently with manufacturer tech support as needed
• Manage advanced replacements and ensure timely ordering and receipt of necessary parts
• Work with the small projects team to identify upsell opportunities or product replacement needs
• Set accurate client expectations, including estimated completion timelines
• Review and update daily work orders in the job management system
• Maintain accurate time entries and job costing records
• Deliver client training and provide exceptional customer service
• Participate in on-call rotation may be required
• Travel locally to various job sites
• Share key technical information or updates with the team when needed
• Maintain responsibility for company assets and tools assigned to you
• Uphold strict confidentiality with client information and preserve the integrity of home and network security
• Follow all applicable state and federal laws, including traffic laws
  
  

Knowledge/Skills/Abilities:

• Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)
• Must be able to read home schematics, plans or CAD Drawings
• Basic wiring and connectivity skills as it pertains to low voltage standards
• Trouble shooting skills are essential
• Basic computer skills, with the ability to become competent in in-house job management software
  
  

Qualifications:

• High school diploma or equivalent
• Excellent communication skills and the ability to work effectively in a team environment
• Basic computer skills with the ability to become competent in in-house job management software
• Valid driver’s license, clean driving record, and pass a criminal background check
• Security license or experience preferred
  
  

Physical Requirements:

• Prolonged periods of standing, stooping, or bending may be required
• Must be able to lift and carry up to 60 pounds
• Ability to work in tight spaces and at ladder height
• Ability to work in varying environmental conditions, including exposure to hot and cold temperatures
  
  

Additional Information:

BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.