What are the responsibilities and job description for the Account Manager - West Territory position at Brava Roof Tile?
Brava is looking for a highly organized and relationship-driven Account Manager to support our West Territory distributor network. This role is focused on distributor success, account support, and long-term relationship management rather than direct sales.
The ideal candidate thrives in a fast-paced environment, can manage multiple complex workflows, and brings experience within the roofing or building materials industry. You will serve as a trusted partner to our distributors, ensuring they receive exceptional support, proactive communication, and operational coordination to help grow and strengthen their partnership with Brava.
Distributor Relationship Management
- Serve as the primary point of contact for distributor accounts within the assigned Territory, supporting inquiries, quotes, orders, returns, and ongoing account needs.
- Build and maintain strong, long-term relationships with distributors by delivering responsive communication and proactive support.
- Act as a trusted partner and advocate for distributors, helping resolve challenges, improve processes, and ensure a positive customer experience.
- Conduct regular account check-ins and business reviews to strengthen relationships, gather feedback, and identify opportunities for continued success.
- Maintain accurate account activity and customer records within Salesforce, including communications, order history, and support interactions.
Account & Customer Success
- Partner closely with Sales teams to strengthen distributor engagement and support long-term account growth within the assigned region.
- Identify opportunities to expand product utilization within existing distributor relationships through education, collaboration, and strategic support.
- Maintain strong knowledge of Brava products, market trends, and customer needs to provide informed recommendations and support.
Logistics & Administrative Excellence
- Monitor distributor inventory levels and coordinate proactively with Brava’s production schedule to support accurate forecasting and timely fulfillment.
- Manage operational workflows including returns, shipping issues, account setup, and order coordination while ensuring timely and accurate resolution.
Required Skills & Competencies
- Exceptional communication and relationship-building skills with the ability to foster trust and collaboration across distributor accounts.
- Strong customer service, account coordination, and problem-solving abilities with a proactive and solution-oriented mindset.
- Highly organized with the ability to manage multiple priorities, timelines, and distributor relationships simultaneously.
- Ability to work collaboratively across departments while independently managing assigned accounts.
- Proficiency in Microsoft Office and CRM systems (Salesforce preferred).
Experience
3 years of experience in Account Management, Customer Success, Distributor Support, or B2B relationship management, preferably within the roofing, construction, or building materials industry.
Work Environment & Schedule
This role is remote and supports the West Territory, with a preferred location in the Seattle, WA or Portland, OR area. Travel required a necessary.
Why Join Brava?
Brava is a fast-growing company revolutionizing the roofing industry with high-quality, sustainable roofing solutions that combine beauty, durability, and eco-friendliness. Join us as we scale and innovate, making a lasting impact on homeowners and professionals alike!
If you’re a customer-focused, results-driven professional looking to make an impact, apply today and be part of something extraordinary!