Client Services & Marketing Manager

At Brava CPA, we’re redefining what it means to be an accounting firm. We don’t just crunch numbers— we empower entrepreneurs to work smarter, grow faster, and live better. Our team is driven by creativity, strategy, and a deep commitment to client success.

We are seeking a Client Services & Marketing Manager to support our accounting firm’s daily operations. This role is the first point of contact for many clients and plays a vital part in ensuring smooth communication, accurate document management, timely follow-ups, and professional office organization. The ideal candidate is confident, organized, and able to balance administrative and marketing responsibilities to enhance the firm’s client experience and growth.

We’re looking for someone with 3 years of experience in a marketing or client service role—ideally within a professional services environment. If you’ve worked in an accounting or tax firm, that’s a strong plus, but not required. This person is confident and professional communicator, with experience handling multiple communication channels (phone, email, in-person). You should be comfortable with technology and software platforms (CRM, document portals, Microsoft Office, social media).

We believe great work deserves great rewards. This role begins with a 3-month trial period, during which we’ll collaborate closely to ensure a strong mutual fit. Upon successful completion, you’ll transition into a full-time position with the following package:

• $65,000 annual salary, with bonus opportunities based on performance and firm growth
• Hybrid work model available after the trial period—split your time between our office and remote work
• Benefits and retirement plan eligibility begins after the trial period
• Must be local to Spokane or Coeur d’Alene, with regular in-person collaboration expected

Success in this role means becoming a trusted, proactive force within our firm—someone who keeps clients informed, operations humming, and our brand growing. You’ll build strong relationships through timely, thoughtful communication and ensure that administrative tasks are handled with precision and care. On the marketing front, you’ll elevate our visibility and voice by managing content, events, and outreach that attract our ideal clients and support firm growth. You take ownership of your responsibilities, stay ahead of deadlines, and bring fresh ideas to the table. When our clients feel supported, our systems run smoothly, and our brand resonates with the right audience—that’s when we know you’re thriving.

Visit https://www.bravacpa.com/employment for more details.