What are the responsibilities and job description for the Dispatch/Customer Service position at Braun's Express?
SUMMARY: Perform a variety of duties including data entry, customer service and dispatch support. Project a professional company image through in-person and phone interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer customer incoming calls and respond to customer inquiries
- Set appointments with shippers and consignees for site/residential deliveries
- Communicate shipment information with customers (online, phone, email)
- Update data in company system with shipment notes and status
- Order entry, freight bill entry, freight bill printing for local shipments, regional, including returns
- Tracing and tracking of shipments.
- Audit and compare data entered with bill of lading.
- Reconcile, enter check number in TCS. Scan copy of check in imaging
- Review/Audit Proof of Delivery documents, and scan into imaging
- Accurately index scanned images
- Proactively communicate service delays with customers using Hot Sheet Appointment Routine
- Process customer credit card payments
- Maintain inventory of office supplies and printing materials and submit re-orders
- Other duties as assigned
This is a full-time position Monday-Friday. Hours to be discussed.
- Excellent problem-solving, task prioritization, follow-up, and customer service skills are required.
- Reliable and consistent work attendance is essential.
- Dispatching, Transportation, or Logistics/Supply Chain experience are strongly preferred.
- Pay commensurate with experience.
Job Type: Full-time
Work Location: In person