What are the responsibilities and job description for the Helpdesk Specialist position at Brasseler USA?
Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.
Our Philosophy:
Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.
Explore our career opportunities below to learn more.
JOB OVERVIEW:
First tier of software/hardware support for users and PC's/notebooks, printers, other peripherals. Escalates to more experienced Helpdesk team members as required, and assists the IT Helpdesk Manager to ensure that phones are manned. Assists the IT Helpdesk Manager with problem/resolution tracking.
KEY RESPONSIBILITIES:
- Install and configure computer clients and peripherals.
- Maintain images of computer and notebook software images.
- Repair laser printers using routine and non-routine maintenance. Assist IT Helpdesk Manager with toner and parts inventory.
- Create and modify user accounts and mailboxes.
- Assist the IT Helpdesk Manager with projects and initiatives.
- Assist Network Administrator in operation/maintenance of Savannah multi-media equipment.
- Perform first line network, server, and applications troubleshooting.
- Resolve issues over the phone or at desk side as needed.
- Escalate to a higher tier of support as necessary.
- Test new software and operating systems for compatibility.
- Update Microsoft software licenses and hardware documentation for workstations.
- Review training material the IT Helpdesk Manager prepares.
- Identify opportunities for improvements in hardware, software, and procedures.
- Monitor clients for viruses, spyware, and security vulnerabilities.
- Manage multiple high priority tasks and initiatives in a fast paced technical environment.
- Provide after-hours on call support.
WORK EXPERIENCE:
1 years of work experience required. 1 years of experience in PC hardware, software, and laser printer repair preferred. 1 years of customer service experience preferred.
PREFERRED EDUCATION:
Bachelor's degree in a hard science degree preferred. PC/Notebook hardware, Windows OS, MS Office, TCP/IP, peripherals and also Networking/Internet experience required.
KNOWLEDGE, SKILLS & COMPETENCIES:
- Active Directory Administration
- AS400 Knowledge
- Cisco Networking and IP Phones
- Hyper-V VMs on Windows Server
- Microsoft Windows OS's and Office applications
- OS and Application Deployment Tools and Imaging Software
- Programming and PowerShell scripting
- Knowledge of Windows operating systems version 7, 8 and 10
- Antivirus technologies
- Management of mobile devices
- Network protocols
- Computer Hardware
- Excellent customer service
- Organized and capable of multitasking in a fast paced environment
- Self-motivated, capable of managing time efficiently and productively
- Excellent communication, both verbal and written, interpersonal and leadership skills and ability to work within a team concept
TRAVEL / PHYSICAL DEMANDS:
- Minimal travel. Office environment.
- May require long periods of sitting, standing, kneeling, telephone, and computer work.
- May require occasional heavy lifting, up to 50 pounds.
Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
*Benefits may vary by location or status.
Henry Scheinis an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
