Knowledge Manager

Responsibilities

We are seeking a strategic and experienced Knowledge Manager to lead the collection, curation, and continuous improvement of company best practices. This leader will play a critical role in capturing institutional knowledge, fostering collaboration, and accelerating decision-making across our construction operations, preconstruction, safety, project delivery, and support teams.

The Knowledge Manager will serve as a bridge across operations, IT, HR, and market sector teams, ensuring employees have seamless access to the insights, best practices, and technical expertise that drive performance and innovation. This role will partner closely with market sector and operations leaders to identify, document, and share critical best practices and lessons learned, promoting continuous improvement and supporting Brasfield & Gorrie’s strategic objectives.

Responsibilities and Essential Duties include the following (other duties may be assigned):

Develop Relationships and Encourage Knowledge Sharing

• Develop relationships with key leaders within an identified market sector or company region and facilitate the documentation and collection of best practices.
• Unite information shared by thought leaders and SMEs to extend the reach of traditional siloed data
  
  

Capture & Curate Critical Knowledge

• Identify key knowledge assets (processes, project insights, technical standards) and ensure they are documented, searchable, and regularly updated.
• Work with product experts to design creative ways to view, analyze, and interpret complex information (e.g., engaging platforms, centralized spaces, interactive dashboards) to aid operational decision
• Research and improve current process for sharing content and engaging with employees (videos, charts, interactive graphics/presentations, etc.)
  
  

Build Knowledge Content

• Develop training guides for authorized employees to navigate the intranet platform and author departmental content.
• Manage knowledge-related action items and the response of time-sensitive requests for edits, documents, and intranet updates and ensure a coordinated response with marketing and corporate communications.
• Review content, forms, articles, manuals for proper grammar/spelling, style requirements prior to publication on organizational intranet/knowledge management library.
  
  

Measurement & Continuous Improvement

• Establish KPIs for KM effectiveness (e.g., search success, user engagement, reuse of assets) and lead improvements based on feedback and analytics with market sector and operational leaders.
• Analyze effectiveness of knowledge management platform by observing its usage and evaluating its impact on the organization.
• Look for opportunities to improve customer experience, ensuring relevant, accurate, and useful content is available and easy to find.
• Stay current on industry best practices and useful approaches to share and access
  
  

Education/Qualifications/Experience/Skills

Education - Skills - Knowledge - Qualifications & Experience

• 5 years of experience in knowledge management, organizational learning, technical and internal communications, or related roles—preferably within the construction, engineering, or professional services
• Bachelor's degree in Construction Management, Business, Information Science, Industrial Engineering, or a related field
• Strong collaboration skills across different teams, levels, and areas within an organization. Comfortable working with stakeholders at all levels of the organization, including technical experts, business owners, and executive level staff.
• Comfortable managing through change and ambiguity, adapting to emerging guidance and direction, offering recommendations to help shape Brasfield & Gorrie knowledge management practices.
• Creative and forward-thinking, able to creatively transform complex information into attractive and consumable content. Enthusiasm for technical writing and graphic design.
• Commitment to user-experience, including understanding needs, delivering user-focused experience, and building stakeholder buy-in.
• Experience with database management, information architecture, and
• Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint, AI related tools and systems, Canva
• Understanding of construction project lifecycles, operational workflows, and sector-specific
• Experience with KM platforms such as SharePoint, Nintex, Confluence, or similar tools
  
  

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.