What are the responsibilities and job description for the Customer Service Representative position at Branson's Nantucket?
Description:
We are seeking a Customer Service Representative to join our team! As our Customer Service Representative, you will be responsible for answering calls and emails from resort owners in a timely manner. This position answers questions from owners, deescalates concerns and assists with booking reservations.
Essential Duties:
- Respond to calls and emails from resort owners.
- Assist owners with completing reservations and processing transactions.
- Maintain a thorough knowledge of our resorts and amenities.
- Manage resort owner’s points accounts.
Requirements:
- High school diploma or equivalent.
- Proficient with Microsoft Office, including Excel and Outlook.
- Attention to detail and ability to accurately input data.
- Ability to multitask in a fastpaced environment.
- Previous experience in customer service or call center operations desired.
Benefits:
- Comprehensive insurance (medical, dental, vision & more)
- 401(k)
- Employee Assistance Program (EAP)
- Health Savings Account (HSA)
- Life Insurance (basic, voluntary AD&D)
- Company Perks and Discounts.
- Financial Education and resources.