What are the responsibilities and job description for the Front Desk Agent position at Branson Hillside Hotel?
Front Desk Agent – Branson Hillside Hotel & Theatre
Location: Branson, Missouri
Company: Urbana Varro Hospitality Management Co., LLC
Company Overview
Urbana Varro Hospitality Management Co. specializes in the development, redevelopment, and management of hospitality properties, with a focus on delivering exceptional guest experiences and operational excellence.
Job Summary
Are you friendly, outgoing, and looking for more than just a job? Branson Hillside Hotel & Theatre is seeking an enthusiastic, dependable, and guest-focused Front Desk Agent to join our team!
We are looking for someone with a cheerful personality, a positive attitude, and a genuine desire to help others. Previous hotel experience is not required — we provide training! What matters most is your willingness to learn, strong communication skills, computer proficiency, and interest in building a career in hospitality.
Candidates must have flexible availability to work either morning (AM) or evening (PM) shifts, based on business needs, including weekends and holidays.
Key Responsibilities
- Warmly greet and welcome guests, creating a friendly and memorable first impression.
- Assist guests with check-ins, check-outs, reservations, and general inquiries.
- Answer incoming telephone calls promptly, courteously, and professionally.
- Process guest payments and maintain accurate reservation and billing information.
- Learn and utilize the hotel's property management and reservation systems.
- Respond to guest questions, requests, and concerns with professionalism and a positive attitude.
- Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure a smooth guest experience.
- Provide information about hotel amenities, theatre events, and local Branson attractions.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Complete assigned administrative duties and shift reports accurately.
- Follow hotel policies, procedures, and guest service standards.
Qualifications
- High school diploma or GED required.
- Computer skills and the ability to learn new software systems required.
- Excellent verbal and written communication skills required.
- Friendly, cheerful, outgoing personality with a genuine passion for customer service.
- Professional appearance, positive attitude, and dependable work ethic.
- Ability to multitask, stay organized, and remain calm during busy periods.
- Flexible availability to work both AM and PM shifts, including weekends and holidays as scheduled.
- Ability to work independently and collaboratively as part of a team.
- Previous hotel or customer service experience is a plus, but not required — training is provided.
- Interest in professional growth and long-term career opportunities within hospitality.
- Employment is contingent upon successful completion of a background check.
Why Join Our Team?
At Branson Hillside Hotel & Theatre, we believe that great hospitality begins with great people. We are looking for individuals who bring energy, enthusiasm, and a welcoming smile to work every day.
We offer:
- On-the-job training — hotel experience is not necessary.
- A supportive, team-oriented work environment.
- Opportunities to develop valuable hospitality and customer service skills.
- Potential for career growth and advancement within hotel operations.
If you're dependable, enjoy meeting people, have strong computer and communication skills, and want to build a career in hospitality, we'd love to hear from you!
Equal Employment Opportunity
Urbana Varro Hospitality Management Co., LLC is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.
Background check required as a condition of employment.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $17