What are the responsibilities and job description for the Animal Care Attendant - Everyday Adoption Center position at Brandywine Valley SPCA?
The Brandywine Valley SPCA is seeking an enthusiastic and dedicated Animal Care Attendant for the Everyday Adoption Center located within PetSmart who is able to work full time. At this time, we are not looking for part time hires.
DUTIES & RESPONSIBILITIES
Customer Service
- All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
- Promote the BVSPCA in a positive manner.
- Communicate with others with respect.
- Create a positive work environment by limiting negativity.
- Be efficient, a team player, positive and proactive in problem solving.
Animal Care
- Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
- Assist with keeping inventory and ordering supplies.
- Create and take payments with accuracy.
- Ask for and obtain donations from customers.
- Inform and educate customers politely and without judgment.
- Answer customer questions in a polite and accurate manner.
- De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
- Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
- Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
- Clean and maintain the cleanliness and organization of Adoption Center, retail and work areas.
- Take in, sort and put away donations. Assist customers by answering questions.
- Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
- Other duties as assigned.
Diversity and Inclusiveness
- Work effectively with individuals and colleagues from diverse communities and cultures.
Safety
- Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
- Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
- Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.
QUALIFICATIONS
- A high school education or equivalent.
- Ability to lift 50lbs.
- Ability to multitask under high-pressure situations.
- Work in loud environments on hard surfaces.
- Able to work full time.
Job Type: Full-time
Pay: $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Plymouth Meeting, PA 19462 (Required)
Ability to Relocate:
- Plymouth Meeting, PA 19462: Relocate before starting work (Required)
Work Location: In person
Salary : $16