What are the responsibilities and job description for the Parking Manager position at Brandywine Realty Trust?
Company Background
At Brandywine, 'Best of Class' is our mission and our focus in developing, building, and managing the nation's most remarkable Class-A office, multi-family and mixed-use properties. We continuously support and give back to the communities in which we live and work. Our mission drives our corporate culture to foster the potential for excellence in every employee.
Our company was founded in 1994 by Jerry Sweeney, who serves as our President and CEO. We are a publicly traded company listed on the New York Stock Exchange (NYSE: BDN) operating in select markets across the nation.
Summary
The Parking Manager oversees the operations of our parking facility, ensuring efficient and safe parking experiences for users. This involves managing staff, handling finances, maintaining the facility, and implementing strategies to improve parking operations. They are responsible for ensuring customer satisfaction, managing revenue, and maintaining compliance with regulations.
Responsibilities
- Personnel Management:
- Supervising and training parking attendants and other staff.
- Creating work schedules and evaluating employee performance.
- Managing employee relations and addressing any issues.
- Financial Management:
- Managing daily revenue collection and reconciliation.
- Preparing financial reports and statements.
- Developing and managing the parking division's budget.
- Operational Management:
- Ensuring smooth daily operations of the parking facility.
- Maintaining the facility, including equipment and grounds.
- Implementing safety procedures and ensuring a safe environment.
- Managing access to the facility and monitoring traffic flow.
- Coordinating with other departments and vendors.
- Customer Service:
- Ensuring a positive experience for customers using the facility.
- Addressing customer inquiries and resolving issues.
- Strategic Planning:
- Developing and implementing parking management strategies.
- Analyzing parking data and trends to identify areas for improvement.
- Recommending and implementing changes to improve efficiency and revenue.
Competencies & Skills
- Leadership and Management: Ability to lead and motivate a team, delegate tasks, and manage personnel effectively.
- Market Expansion Efforts: Look for opportunities to expand the parking footprint.
- Communication Skills: Excellent verbal and written communication skills for interacting with staff, customers, and stakeholders.
- Problem-Solving Skills: Ability to identify and resolve issues related to parking operations, finances, and customer service.
- Financial Acumen: Understanding of financial management principles and the ability to manage revenue and budgets.
- Technical Proficiency: Familiarity with parking facility management software and office equipment.
- Customer Service Orientation: Commitment to providing excellent customer service and resolving issues effectively.
Qualifications
- Experience in parking management or a related field is strongly preferred.
- Strong leadership, communication, and problem-solving skills are essential.
- Knowledge of parking regulations and laws is often required.
- Ability to interact with the in-house property management team on a regular basis
Education, Licenses and Certifications
- College degree or equivalent is preferred.
Physical Requirements – Per OSHA
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent: Standing; walking; talking; hearing; using close and distant vision, color vision, peripheral vision, depth perception.
Occasional: Sitting; use of hands to feel or grasp; reaching with hands and arms; climbing or balancing; working on a ladder, stooping; kneeling; crouching; lifting objects up to 50 lbs. in weight.
Work Environment
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate.
THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY INDIVIDUALS ASSIGNED TO THIS POSITION. THEY ARE NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES, RESPONSIBILITIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED.